Mental Health Administrative Call Handler Full Time

An exciting opportunity has arisen to join the team in Just One Number. Working as one of our administrative call handlers across the services that we deliver to Children, Young People and their families. The Just One Number team works with the Healthy Child Service, Speech and Language Therapy and the Mental Health Access Team.

The right candidate will be able to work across all the services delivered by Just One Number and complete a range of tasks from rearranging appointments to completing mental health requests for support with service users.

This role will enable the successful candidate the opportunity to enquire a wide range of skills and the opportunity to learn more about the services offered in Just One Number.

This role is offered on a part time, fixed term basis. The successful candidate would be required to work within the 9am – 5pm Monday – Friday service opening hours.

Additional Contract Details: Fixed term contract to 31/3/27

If we receive a high number of applications we reserve the right to close this vacancy at any point after 14th April 2026

Receiving and managing calls to the service from both service users and professionals using a telecommunication system. This includes changing of appointments and transferring calls to the clinical team. Listening to and answering voicemails and responding to these timely. Occasionally required to deal with difficult situations/circumstances via the telephone and video call.

Respond to emails, referrals and other contacts from service users and professionals and handling these as required, to coordinate care according to agreed protocols and pathways. Communications received can be for our Healthy Child Programme, Speech and Language Therapy or Mental Health. Offering Signposting and guidance to Digital platforms and partner agencies where applicable.

Contacting service users for information gathering to support service users’ referrals and apply communication skills to deal with highly sensitive and emotional issues on a frequent and unpredictable basis.

Rated ‘Outstanding’ by the Care Quality Commission, we are proud to provide high quality innovative services across most of the east of England that enable people to receive care closer to home and live healthier lives.

There’s one reason why our services are outstanding – and that’s our amazing staff who, for the seventh year running, rated us incredibly highly in the national staff survey.

If you share our passion for innovative and high-quality care delivery, then please submit your application and join us on our exciting journey as a leading-edge specialist community provider. All are welcome to apply and our promise to you is a culture which prioritises staff engagement and development.

For further details / informal visits contact: Name: Eden Gerard Job title: Administration Coordinator Email address: eden.gerard@nhs.net Telephone number: 07783 885611

Please make contact if you’d like more information or to visit prior to interviews.