Member Relations Executive – Commission based Full Time NEW

The LSM Club is a premium private members club based in London, designed to connect high-value women through refined experiences. Offering exclusive access to fine dining, high society events, and curated social gatherings, it fosters meaningful connections and enriching interactions. With a focus on elegance and exclusivity, The LSM Club creates a vibrant community for women to network and thrive.

Role Description

This is a contract-based, hybrid role for a Member Relations Executive at The LSM Club. The role is based in Greater London, with some flexibility for remote work. Responsibilities include outreach, building and maintaining relationships with members, delivering exceptional customer service, managing member inquiries, ensuring a high standard of engagement, and assisting in event coordination.

The Member Relations Executive will also support membership retention and growth through strategic communication and relationship management.

Involves

• Source prospective members, network, events, introductions, and targeted outreach

• Run discovery conversations and guide applicants through the vetting and onboarding process

• Represent LSM at networking events, private dinners, brand activations, and partner events across London

• Post, feature, and advocate for LSM across your personal social media (Instagram, LinkedIn, TikTok where relevant)

• Coordinate with the founder on pipeline, events, and partnership introductions

• Maintain clean records in our CRM (Notion and connected tools)

• Feed insights back on what is resonating with members and prospects

Qualifications

• Strong Member Relations and Customer Service skills to build lasting connections and manage member satisfaction
• Excellent Interpersonal and Communication skills, both written and verbal, to interact effectively with members and team members
• Proficient Analytical Skills for understanding member preferences and improving overall engagement
• Creative problem-solving abilities and attention to detail
• Familiarity with social event planning and handling membership platforms is a plus
• Experience in a customer-driven or hospitality role will be considered an advantage

Who you are

• London-based and immersed in the city’s premium social, cultural, and professional scene

• Naturally well-connected

• Confident representing a brand in public, on camera, and at private events

• Comfortable with social media as a business tool, not just a personal one

• Premium in taste, polished in presentation, specific in communication

• Self-motivated.

• Understand the difference between premium and luxury, and why it matters to us