Manager, Digital Product Management Full Time

Job DescriptionThe Enterprise Digital Experiences (EDX) team is responsible for the product management of American Express’ proprietary digital products – Amex Mobile App, Web, Identity, Digital Commerce & Customer Personalization. As a team we are focused on driving engagement, satisfaction, and revenue, through a combination of best-in-class user experience and compelling features and functionality. We have a global remit and, with our partners across the company, we bring the best of American Express’ payment and related services to life through our digital experiences.As part of the Enterprise Digital Experiences (EDX), you will work as a Manager, Digital Product Management among a group of other Managers / Senior Managers and partner with Designers, Engineering, Marketers and more to bring ideas to life. You will support the delivery of the product roadmap, help execute on our key priorities and optimise and scale our capabilities to new markets. You will be part of a team that shapes the long-term vision and strategy for Rewards & Redemptions in the for the Enterprise.How will you make an impact in this role?Working in the Rewards & Redemptions team, you will be responsible for delivering key projects, developing strategies that lead to key business outcomes and executing on the team vision. With an outcome-first approach, our core goals include driving customer satisfaction, engagement and digital adoption.ResponsibilitiesHelping define and support execution on the Rewards & Redemptions roadmap, priorities and growth opportunitiesSupport & lead the launch of new product features and scaling to new marketsTake a lead on migration plans and whilst working with key partner teamsWorking closely with partners in Engineering, Design Marketing, Analytics and Product to execute on delightful experiencesDevelop a keen understanding of customer experience by researching & analysing user experience, data & analytics to identify & quantify opportunity areasTake a lead on research and test and learn experiences for Rewards & Redemptions journeysEffective management of features to ensure timely launches with the highest degree of qualityShaping your deliverables into clear and aspirational OKRsAn understanding of both Mobile App and Web journeysQualifications3+ years of experience working in Product or part of a wider Product teamProven experience working with complex & geographically dispersed stakeholdersAble to build positive relationships, and influence decisions with a variety of cross-functional stakeholders (Engineering, Design, Marketing, Compliance, and more).Significant experience building customer focused experiences and/or scalable global platformsExcellent written & verbal communication skills with good attention to detailHighly organised self-starter, comfortable working in white space with minimal oversight – you are great at research and documenting your learningsPassion for problem solving and learning complex systems and processesFamiliarity with JIRA and/or Rally, including expertise in creating and delivering features and user stories with well-defined acceptance criteria and product-focused test scenariosTechnical fluency – an ability to clearly describe trade-offs with users and engineers about certain decisionsA “driver” personality – constantly pushing toward clarity and delivery while balancing the need for great collaborationUser-centricity – examples from your past of product challenges that you powered through because you were unwilling to make your problems your users’ problemsExperience with Mobile or Web development and an interest in AIEmployment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions.About UsAt American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.About The TeamWe back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones’ physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:Competitive base salariesBonus incentivesSupport for financial-well-being and retirementComprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)Flexible working model with hybrid, onsite or virtual arrangements depending on role and business needGenerous paid parental leave policies (depending on your location)Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)Free and confidential counseling support through our Healthy Minds programCareer development and training opportunitiesOffer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.