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!*Virtual B2B Associate – Global Pharma – Hybrid!*Location: Hybrid near Oakley Start date: ASAPWork Arrangement: Contract – 12 months with the view to extendJob DescriptionPlanet Pharma are working with a global pharmaceutical organisation focused on discovering, developing and delivering innovative medicines that improve health outcomes for people around the world. The company specialises in areas such as diabetes, obesity, neuroscience, oncology and immunology, and is known for combining scientific research with large‑scale manufacturing and patient‑centred solutions. With a long history in the industry, it is recognised for its strong ethical standards, commitment to innovation and emphasis on improving the lives of patients through advanced therapies and medical breakthroughs.Role PurposeThe Virtual B2B Associate serves as the first point of contact for inbound customer requests within the obesity private market. Acting as a customer triage function, the role manages enquiries received through multiple channels, including field teams, email, web, phone and events, assesses and prioritises them based on customer needs and potential, and either resolves them directly or routes them to the appropriate internal teams or approved digital resources. By applying a structured triage framework, this role ensures customer demand is handled efficiently, enabling high‑touch support to be focused on priority accounts and ensuring a consistent, professional and compliant customer experience.Key Responsibilities:Customer Intake & QualificationServe as the initial contact point for inbound customer enquiries across all channels.Conduct structured discovery discussions to understand:The customer’s service model and care offeringBusiness size, scale and growth potentialThe urgency, type and complexity of support requiredApply a defined triage and prioritisation framework to segment requests objectively.Initiate digital engagement journeys and provide input to brand teams on customer needs and interactions.Triage & RoutingAddress straightforward enquiries related to on‑label, clinical aspects of the product using approved materials.Route priority accounts and complex requests to the appropriate internal teams (e.g., brand teams, B2B specialists, medical information, MSLs, or digital‑only pathways).Direct non‑priority or repeatable enquiries to approved digital content and self‑service resources.Provide clear, concise handover notes to ensure efficient follow‑up by internal stakeholders.Customer Experience & GovernanceDeliver a professional, consistent and compliant customer experience across all touchpoints.Ensure all shared information aligns with the latest approved materials.Accurately document interactions, decisions and outcomes in relevant tracking tools or CRM systems.Maintain strict adherence to internal policies, compliance requirements and ethical standardsRequirements:Experience in a Pharmaceutical Sales representative role and obtained ABPI Certification (Advanced Professional Programme for Industry Personnel)Familiarity with ABPI Code of Practice or similar compliance frameworks.Experience in a customer‑facing, triage, coordination, or operational role (healthcare, pharmaceutical, or regulated environments preferred).Strong communication and listening skills, with the ability to conduct structured discovery conversations.Desired:Knowledge or experience in Diabetes, Obesity, or related therapy areas.Experience supporting brand or marketing activities in a regulated environment.Experience with promotional materials approval systems, such as Veeva PromoMatsIf this role isn’t suitable for you, please let us know if you can refer anyone – any recommendations are much appreciated! Planet Pharma offers a competitive referral scheme so you will be rewarded for your help!About Planet PharmaPlanet Pharma is an American parented Employment Business/Agency that provides global staffing services with its head-quarters in Chicago and our EMEA regional office located in Central London. We have invested significantly in creating a robust international platform that enables us to work compliantly in 30+ countries with a current network of 2500+ active contractors globally as well as a very strong permanent / direct hire recruitment offering.Our specialist knowledge and close relationships with our clients and the wider industry really makes us unique in our field. Just recently we were recognized by FORBES as the 17th best professional staffing firm, and have won multiple awards from industry accredited bodies for our commitment to excellence and service delivery. We have extensive functional expertise including: Regulatory Affairs, Pharmacovigilance, QA, QC, Submissions experts, Clinical development, Quality, Biostatistics, and Medical Affairs / Writing.We are an equal opportunities Recruitment Business and Agency.We welcome applications from all suitably qualified candidates regardless of their race, sex, disability, religion/belief, sexual orientation or age.
