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Location: London (Hybrid) | Practice Area: Insurance | Type: PermanentShape the future of General Insurance through digital transformation, operational excellence, and data-driven innovation.The RoleWe are seeking experienced General Insurance Consultants to join our growing Insurance practice. You will work with leading Personal Lines and Commercial Lines insurers to deliver large-scale transformation programmes spanning underwriting, claims, policy administration, pricing, distribution, and regulatory change.From core system modernisation to digital channel transformation and operational optimisation, you will help clients navigate complex change while improving efficiency, customer experience, and long-term resilience. This role combines strategic thinking with hands-on delivery across business and technology initiatives.What You’ll DoSupport and lead client engagements across General Insurance transformation programmesDeliver consulting services including business analysis, operating model design, and programme deliveryLead cross-functional teams and manage stakeholder engagement across underwriting, claims, operations, and technologyContribute to proposal development and thought leadership within the General Insurance marketIdentify opportunities for digital enablement, automation, and data-led improvement across the insurance value chainWhat We’re Looking ForExperience working within General Insurance (Personal Lines and/or Commercial Lines)Demonstrated delivery experience across transformation, regulatory, operational, or technology change programmesStrong understanding of core GI functions including underwriting, claims, policy administration, and distributionAbility to bridge business and technology teams within complex environmentsStrong communication, stakeholder engagement, and structured problem-solving skillsBonus Points ForExperience supporting core system implementations (e.g. policy administration or claims platforms)Exposure to pricing transformation, data analytics, or automation initiativesKnowledge of regulatory frameworks impacting General Insurance (e.g. Consumer Duty, pricing regulation)Experience working in Agile or hybrid delivery environmentsPrior consulting experience or internal transformation experience within financial servicesWhy Join CapcoDeliver high-impact business and technology solutions for leading insurersWork in a collaborative, flat, and entrepreneurial consulting cultureAccess continuous learning, training, and industry certificationsBe part of a team shaping the future of digital insurance ecosystemsHelp drive transformation across General Insurance and wider financial services marketsWe offer a competitive, people-first benefits package designed to support every aspect of your life:Core Benefits: Discretionary bonus, competitive pension, health insurance, life insurance and critical illness coverMental Health: Easy access to CareFirst, Unmind, Aviva consultations, and in-house first aidersFamily-Friendly: Maternity, adoption, shared parental leave, plus paid leave for sickness, pregnancy loss, fertility treatment, menopause, and bereavementFamily Care: 8 complimentary backup care sessions for emergency childcare or elder careHoliday Flexibility: 5 weeks of annual leave with the option to buy or sell holiday days based on your needsContinuous Learning: Minimum 40 Hours of Training Annually – workshops, certifications, e-learning. Business Coach assigned from Day One for one-to-one guidanceHealthcare Access: Convenient online GP servicesExtra Perks: Gympass (Wellhub), travel insurance, Tastecard, season ticket loans, Cycle to Work, and dental insuranceInclusion at CapcoWe’re committed to making our recruitment process accessible and straightforward for everyone. If you need any adjustments at any stage, just let us know – we’ll be happy to help. We value each person’s unique perspective and contribution. At Capco, we believe that being yourself is your greatest strength. Our #BeYourselfAtWork culture encourages individuality and collaboration – a mindset that shapes how we work with clients and each other every day.
