ITSM Support Manager (MIM, Change & Problem Management) Full Time NEW

🚨 URGENT HIRING: ITSM Support Manager (MIM, Change & Problem Management) 🚨

📍 Locations: Leeds, Birmingham, or Manchester (please specify preference when applying)

🏢 Work Mode: Hybrid (1–2 days onsite)

📅 Contract: 1 Year (Extendable)

🏥 Industry: Healthcare

⚡ Immediate joiners required – critical project with fast onboarding!

🔍 Role Overview

Join a high-impact transition programme, replacing an existing vendor with a new team of senior specialists. You’ll play a key role in service stability, incident leadership, and process governance during a complex transformation.

🛠️ Key Skills Required

• Strong experience as a Major Incident Manager (MIM) (mandatory)
• Hands-on Problem Management & Change Management
• Proven experience leading CAB meetings & senior stakeholder engagement
• Deep knowledge of ITIL® v4
• Experience in Service Delivery, IT Governance & SIAM
• Strong communication & ability to work under pressure
• ITSM tools: ServiceNow, Remedy, JIRA Service Management
• Software License & Asset Management (nice to have)

✈️ Travel Requirements

• Initial travel to Warwick & Leeds during transition (expenses covered)
• Note: Leeds-based candidates’ regular commute is not expensed

💼 Why This Role?

• Be part of a critical, high-visibility transition
• Work alongside a senior expert team
• Drive stabilisation, governance, and service excellence
• Make an immediate impact in a time-sensitive environment

📩 Apply now or message directly – shortlisting happening immediately!

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