IT Service Transformation Project Manager (OS IR35) Full Time NEW

We are seeking an experienced IT Service Transformation Project Manager within a global Target Operating Model (TOM) programme for a leading global retail organisation. The role is primarily remote, with occasional travel to UK offices. Outside IR35 for an initial 6 month period to start as soon as possible.

The role focuses on leading the delivery of a future-state IT Service Operating Model, working to ITIL standards, and overseeing a range of service management initiatives. The Project Manager will collaborate closely with SMEs across service management, tooling, architecture, vendor management & operations, and they will provide regular programme reporting

.
Key Responsibiliti

• esLead Project Management of the Service workstream within the wider IT TOM programm
• e.Provide structured reporting to Senior Management on status, risks, dependencies, and financials, and overall Programme Reportin
• g.Partner with SMEs to define and implement service processes aligned to ITIL standard
• s.Oversee enterprise service management initiatives, including tool implementations and process improvement
• s.Interface with system integrators and third-party suppliers to ensure delivery objective
• s.Drive global stakeholder engagement to ensure operational readiness, service continuity, and adoptio

n.
Required Experie

• nceProven experience delivering IT service transformation in global organisatio
• ns.ServiceNow Implementation experien
• ce.Experience reporting to Senior Management and working within PMO-governed projec
• ts.Strong working knowledge of ITIL standar
• ds.Confident operating in ambiguous, fast-moving transformation environmen

ts.
If this engagement sounds interesting, please do contact me for a discuss

ion.Many th

anksS

teve