International Operations Manager, Fulfillment Full Time NEW

At Dr. Squatch (www.drsquatch.com), we’re raising the bar on men’s personal care with our line of natural, high-performance products. We’re on a high-growth, fast-moving ride, continually introducing new product categories, launching into retailers nationwide, and growing internationally. We have been recognized and certified by Great Place to Work® multiple times, and we achieved status as a certified B Corp in 2023. We are looking for passionate, talented people who want to join us in our mission to inspire and educate men to be happier and healthier!

About the Role:

This is a newly created role built to support Dr. Squatch’s international expansion, with a primary focus on Retail and B2B fulfillment across our UK and EU markets. You’ll own day-to-day operations across international retail accounts, manage 3PL and display provider relationships, and lead cross-functional coordination with Planning, Inventory, Supply Chain, Retail Sales, Ops Excellence, and Compliance.

Your external-facing world will be largely UK and EU-based, including 3PL partners, display providers, and retail/B2B accounts. There is also potential for involvement supporting our Canadian 3PL operation in Toronto.

Because our HQ team operates on Pacific Time, you’ll be the operational owner for most of the European working day. That requires strong independent judgment, clear communication, and the ability to drive things forward across DTC and Amazon channels as needed before HQ comes online.

This role will report to the Associate Director of Retail Fulfillment.

This is a full-time hybrid role with benefits based out of our London office, with semi-frequent travel to key 3PL and retail partner sites across the UK and Europe, and occasional travel to our Marina del Rey, CA headquarters.

Key Responsibilities:

• Own day-to-day Retail and B2B fulfillment operations across UK and EU markets, including order management, inventory management, routing guide compliance, freight providers, and chargeback prevention.
• Serve as the primary point of contact for UK and EU-based 3PL partners and display providers, managing performance against SLAs/OTIF and driving accountability and resolution when issues arise.
• Build and manage working operational relationships with UK and EU retail accounts, serving as the go-to operational contact during local business hours.
• Lead coordination with Planning, Inventory, and Supply Chain teams to align inbound shipments and stock positions across international retail accounts.
• Own onboarding of new international retail partners, including operational setup, EDI/order integration, go-live readiness, and real-time investigation when EDI issues arise.
• Provide cross-channel coverage during the European working day, including DTC and Amazon operations support, to maintain momentum before the HQ team comes online.
• Track and report on key fulfillment KPIs (OTIF, fill rate, chargeback rate, cost per unit, etc.), surface trends, and bring recommendations rather than just data.
• Collaborate with Compliance and Legal to ensure fulfillment operations meet local regulatory requirements, including labeling, product classification, and HazMat handling.
• Support Canadian fulfillment operations out of Toronto on an as-needed basis.
• Identify and drive operational improvement initiatives that reduce cost, improve service levels, and scale with the business as we expand into new international markets.

Qualifications:

• 5+ years of experience in fulfillment, logistics, supply chain, or operations, with meaningful exposure to UK and EU Retail and B2B channels
• Demonstrated ability to operate independently, own outcomes, and manage priorities without close daily oversight, the time zone reality of this role means you will own your morning
• Proven experience managing 3PL relationships and holding external partners accountable to performance standards
• Strong familiarity with retail compliance requirements, including routing guides, EDI, labeling standards, and chargeback management. Orderful EDI experience is a bonus.
• Experience working in or alongside an ERP system; NetSuite experience is a strong plus
• Comfortable leading cross-functional work with planning, sales, compliance, and finance stakeholders across multiple time zones
• Strong analytical skills and comfort with operational data, you can pull a report, spot the issue, and come with a recommendation rather than just a question
• Experience in e-commerce, DTC, or CPG is a strong plus; exposure to Amazon marketplace operations is a bonus
• Excellent written and verbal communication skills, this role requires you to represent the team clearly and make decisions without someone in the room to back you up
• German language proficiency is a plus, given that our EU B2B presence will launch in Germany.
• Highly organized, detail-oriented, and able to manage multiple workstreams simultaneously
• Bachelor’s degree in a relevant field preferred; equivalent experience considered

Who We Are:

Our core values come naturally and make us a better, more whole, and unique team. We are Bold & Innovative – we are creative, rethink how things are done, and find a way. We Play to Win – we have high standards, we encourage ownership of work, we are scrappy, we act with urgency, and we invest in the outcome of our work. We are Team Squatch – we are humble, help others outside our own wheelhouse, stay positive, have fun, and have approachable and transparent leadership.

We offer a competitive salary in a growth-focused & collaborative team environment. Benefits include medical, dental, vision, 401k with Squatch match, and PTO. We also have great perks like healthy snacks, frequent company events, and of course, free products!

For Applicants with Disabilities. Reasonable accommodation will be made so that qualified applicants with disabilities may participate in the application process. If you need any accommodations during the hiring process, please let us know when you submit your application and we’ll do our very best to adjust as needed.

For Information regarding Data Privacy, please review https://privacy.drsquatch.com/.

Unsolicited Resume Policy. Dr. Squatch (“DRSQ”) employs an internal Talent Acquisition department. Exceptionally, DRSQ may choose to supplement that internal team with support from temporary staffing agencies, placement services, and/or recruiting agencies (“Agency”). Agencies are hereby specifically directed NOT to contact DRSQ employees directly in an attempt to present candidates. DRSQ’s Talent Acquisition team is responsible for all candidate presentations to our hiring managers.

To protect the interests of all parties, Dr. Squatch will not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to DRSQ, including unsolicited resumes sent to a DRSQ email address or mailing address, directly to DRSQ employees, or to DRSQ’s resume database will be considered property of Dr. Squatch.

DRSQ will not pay a placement, service or other fee for any placement resulting from the receipt of an unsolicited resume. This also includes partial resumes, LinkedIn profiles, general candidate profiles, and/or candidate details or information. DRSQ will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees.

DRSQ’s Talent Acquisition team must provide advance written approval to an Agency to submit resumes and/or profiles for a specific job-opening, and the approval must be in conjunction with a valid fully executed staffing, placement or other service agreement. DRSQ will not pay a fee to any Agency that does not have a fully executed agreement in place prior to submission, receipt and placement of candidates.