Import/Export Coordinator Full Time NEW

Location: 5Q, Croydon, London

Reports to: Import/Export Manager

Contract: Permanent, Full-Time

Your role CHANEL:

The successful candidate will perform all administrative duties related to the customs compliance, exports and imports; to establish and maintain effective relations with local and international counterparts.

What impact you can create at Chanel:

Maximise Supply Chain Efficiency: By acting as a trusted first point of contact in the markets, you will increase efficiency, reduce costs and accelerate market entry by educating and advising internally and leading by example. This will include proactively and reactively resolving issues such as shipment delays, documentation and continually improving on Standard Operating Procedures.

Regulatory Risk Management: By developing a deep and up-to-date knowledge of global customs laws, you will keep businesses in a good position with border controls, and protect the image of the brand, financial health and ability to trade, as well as support smoother transit by ensuring full compliance.

Effective Customer Service: Be proactive and use your initiative to provide effective support to the teams by building strong relationships with internal/external stakeholders.

Forward-thinking Management: Be creative by driving innovation, implementing change effectively, and embracing new ways of working in an ever-changing market, which is key to long-term business success.

What you will bring to the role:

• Must be proficient in Microsoft Office, able to use MS Word to edit text documents, create templates, and automate the creation of tables of content. Proficient in Excel able to use pivot tables, charts, H & VLOOKUP, create spreadsheets, format cells, use formulas and organise data.
• Strong understanding and knowledge of export/ import regulations & good understanding of the Incoterms 2020 and knowledge of duty suspension procedures, licensing requirements, tariffs, rules of origin is a plus.
• Strong attention to detail for handling complex documentation and managing multiple shipments.
• Experience working in a dynamic and fast- paced environment.
• Ability to prioritise multiple requests. Manage response times effectively.
• Proactive in overcoming challenges, implementing change and improving SOPs.
• Strong team player.
• Previous experience with Microsoft Dynamics 365 is an advantage.
• Handling dangerous goods shipments by road, sea and air transport and completion of DGN is an advantage.
• Maintain strong relationships and communicate with internal and external departments in a courteous manner via phone, email, during the meeting calls, as necessary.

Although the job description is not exhaustive, additional tasks may be added based on the needs of the business and the requests of the Import and Export Manager, Supply and Service Manager, Operations Director, or other senior management.

You are energised by:

• The environment is highly dynamic due to ever-changing trading rules and technological advancements, requiring continuous learning and flexibility to succeed in this role.
• Enjoy developing and learning new skills, driven by a curiosity about export/import, passion for global markets, and understanding different cultures.
• Enjoy solving logistic problems and exploring new ways of working.
• Contributing in the on-going and companywide version of sustainability. Sustainability is one of CHANEL’s key performance drivers, embedded into our ways of working we require continued collective action from all employees to deliver on CHANEL’s House Sustainability Ambitions across our four key areas:
• Restoring Nature and Climate
• Investing in Circularity
• Advancing dignity and prosperity
• Promoting the autonomy of women

What will you gain from this experience:

• You will master various technology tools such as ERP systems and cargo management platforms and gain in-depth knowledge of global freight forwarding.
• Working with global markets will provide constant opportunities to learn about new products and international trade/customs.
• You will interact with international suppliers and agents, from whom you will gain experience and build professional connections. In ever changing work environment, there are ongoing learning opportunities that will lead to your personal and professional growth.
• The UK Region plays a pivotal role in delivering on CHANEL’s House Sustainability Ambitions. Transforming our business and leaving a lasting positive impact on people and planet will require the collaborative efforts of everyone across our House. As an employee of CHANEL, you will be an important part of this journey.

Benefits At CHANEL

Our employee benefits have been created to support you across your professional and personal life by offering you:

• Physical Wellbeing: Private Medical Insurance covering pre-existing medical conditions and ability to add family members, Online GP App with 24/7 appointments available within 24 hours and Cycle Scheme participation for a tax-exempt bike and/or accessories
• Financial Wellbeing: Pension, Life Assurance and Retail Discounts across multiple retailers including Supermarkets, Gyms, Days Out and 100’s more
• Mental Wellbeing: Employee Assistance Programmes and Other Support Lines
• Platforms: Multiple Platforms to support across Wellbeing
• Lifestyle: Arts & Culture Ticket Discounts across major London attractions, CHANEL Product Discounts and Employee Only Sales
• Employee Recognition: Service Awards Programme offering CHANEL Products, Retail Vouchers and Additional Holidays across milestones
• Benefits are eligibility dependent and subject to change at any time

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.