ID Administrator Support Full Time NEW

ID Admin Support – 5 Month Contract

We’re TRGC, one of the UK’s biggest hospitality businesses, and for over 35 years we’ve been serving millions of guests across our restaurant group, TRGC. From high-street favourites to buzzing airports, our diverse portfolio including iconic brands like Barburrito offers something for everyone. It’s all about great food, welcoming spaces, and experiences people come back for.

The Role

The ID Admin Support role is integral to assisting with the application and upkeep of security passes at airports and train stations, in alignment with security regulations, policies, and procedures.

What you’ll be doing

• Initiate new applicants referencing, checking uploaded documents and information provided before proceeding or rejecting if required.
• Allocate new applicants to the ID Administrators and make initial reference, DBS and applicant requests.
• Assist the ID Administrators with printing and posting reference requests.
• Update Power App where required
• Re-posting out DBS received in Head Office (where applicable)
• Assist with the application process for security passes, ensuring adherence to SLAs
• Help in pass maintenance tasks like renewals, parking arrangements, and pass recovery
• Assist with returning surrendered passes back to Airport ID Centres
• Scan, upload, and file posted references & DBS to MSR
• Manage document shredding & files for former staff
• Issue Vetting Gateway logins when required

What you bring

• Professional and confident communication skills
• A proactive mindset and willingness to support improvements to the security pass process
• An eagerness to develop problem solving skills and learn how to handle challenges effectively
• A strong sense of responsibility and commitment to maintaining security and compliance standards
• A positive attitude and willingness to contribute
• Good organisational skills, with the ability to prioritise tasks and work effectively under pressure
• An interest in learning about airport security regulations and background check requirements
• A willingness to learn, grow, and share knowledge within the team

What’s in it for you

• Impact from day one: Your decisions keep our sites trading and our guests happy.
• Career runway: Learn from industry pros, gain airport-specific expertise and grow with TRGC
• People you’ll like: Down-to-earth teammates who work hard, solve fast and have fun doing it.
• 5 days a week in a modern well equipped office with great views of the Shard, London Eye and St Pauls

We believe brilliant hospitality starts with brilliant people. We’re committed to building an inclusive workplace where every voice is valued, and we’re proud to be a Disability Confident employer.

Need adjustments during the application process? Just let us know — we want you to be at your best.

Keep our venues flight-ready and guest-ready, every day. Join a team where your expertise makes an immediate difference.