Guest Relations Executive Grosvenor Square Full Time NEW

Job Number 26055005

Job Category Rooms & Guest Services Operations

Location London Marriott Hotel Grosvenor Square, Grosvenor Square, London, United Kingdom, United Kingdom, W1K 6JPVIEW ON MAP

Schedule Full Time

Located Remotely? N

Position Type Non-Management

LONDON MARRIOTT HOTEL GROSVENOR SQUARE – PROUDLY MARRIOTT, UNIQUELY GROSVENOR SQUARE

Experience 5-star service at the London Marriott Hotel Grosvenor Square. Perfectly situated in the upscale Mayfair neighborhood, minutes from Oxford Street’s world-class shopping, Hyde Park and iconic landmarks, our newly refurbished bedrooms and suites are elegantly furnished and feature marble bathrooms, signature bedding and deluxe amenities. Enjoy scenic views of Grosvenor Square or our private gardens; some suites boast balconies. Indulge in steakhouse dining at Gordon Ramsay Bar & Grill, or sample modern fare at Lucky Cat by Gordon Ramsay, an Asian Eating House and vibrant late-night lounge. Unwind with a craft cocktail after an exciting day in Mayfair, London at our hotel’s 1920’s-inspired award-winning speakeasy bar, The Luggage Room. Discover 12,109 square feet of high-tech, recently renovated venue space at our hotel; our grand ballroom is imbued with natural daylight, making it ideal for business or social gatherings. The London Marriott Hotel Grosvenor Square can’t wait to welcome you to Mayfair. We are part of Marriott International, the world’s leading, award winning, hospitality company with more than 7,000 properties across 130 countries and territories worldwide. Begin your career journey with Marriott. Your 5-star experience awaits.

We are now recruiting for a dynamic and passionate Guest Service Associate to join our magnificent five-star, luxury hotel. Have fun working alongside an award-winning team and enjoy a world where career progression opportunities and world class training is available to you. We enjoy crafting bespoke journeys for you.

ARE YOU ELIGIBLE TO WORK IN THE UK?

A points-based immigration system affecting the eligibility to apply to work in the UK has been introduced from 01 January 2022. Applicants with Irish citizenship, an indefinite leave to enter the UK or an indefinite leave to remain in the UK are eligible to work in the UK including EU citizens who already lived in the UK by 31 December 2020. Please refer to the home Office website for more details.

Job Summary

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.

WHAT WE CAN OFFER YOU:

FINANCIAL WELLNESS

• Competitive salary package
• 28 days holiday including bank holidays increasing to a maximum of 35 days
• Attractive bonus plan
• Accommodation Service Charge upon successful completion of probation
• Season ticket loans
• Discounted room rates for you & friends and family – why not, we are after all the largest hotel company in the world!
• Recommend a friend scheme
• Complimentary dry cleaning – we do like to make an impression!
• Pension scheme to help you save for the future
• Life assurance
• Competitive car lease schemes
• Access to major high street discounts so you can treat your friends and family

CAREER GROWTH AND PROFESSIONAL ADVANCEMENT

• World-class international career opportunities within Marriott hotels tailored to your specific needs
• Professional learning and development opportunities – because a fulfilling career is so much more rewarding
• Tuition aid
• Unlock access to world-class trainers and elevate your potential
• Exclusive access to the world’s leading management minds

HEALTH, WELLBEING AND SOCIAL IMPACT

• Complimentary meals on duty
• Flu vaccinations
• Complimentary use of the Gym – because your wellbeing is important
• Eye care vouchers
• Cycle to work scheme
• Creative workshops
• Support volunteer programmes like Magic Breakfast
• Community activities like canal cleaning, volunteering at farms, plogging and much more
• Plant a tree

RECOGNITION AND THE SOCIAL SCENE

• Annual parties, Christmas lunches, summer BBQ’s and Easter celebrations
• Length of service rewards and invitations to recognition events
• Monthly/yearly recognition schemes
• Discount in Gordon Ramsay’s Bar & Grill and The Lucky Cat
• Recognising personal milestones – new baby, wedding, birthdays and anniversaries
• Retirement parties

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International’s luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.