Gas Works Coordinator (12m FTC) Full Time NEW

Location: Wooburn Green, High Wycombe / Hybrid working (2 days per week in the office, 3 days from home)

Contract: 12m FTC

Are you looking to join a growing, values-led organisation with a clear social purpose?

At SettleParadigm, we’re proud to be the largest housing group in the region, managing over 27,000 homes across Buckinghamshire, Bedfordshire, and Hertfordshire.

Everything we do is about delivering excellent services, high quality homes, neighbourhoods we can be proud of and maximising number of new affordable homes we build. Through our merger we’ve brought together shared values, skills and ambition, so we can build more affordable homes and make an even bigger difference in the communities we serve

If you’re ready to grow your career in a supportive, inclusive environment while helping to shape stronger communities, we’d love to welcome you on our journey. Together, we’re building a better future.

As our Gas Works Coordinator, you’ll play a key role in ensuring our gas servicing, breakdown repairs and boiler installation programmes run safely, efficiently and in full compliance with regulatory requirements. You’ll manage scheduling, monitor contractor performance, support our field technicians and ensure customers receive a responsive, high‑quality service.

This is a fast‑paced, customer‑focused role where your organisation, communication and problem‑solving skills will make a real impact on the safety and satisfaction of our residents.

About The Role/team

You’ll report to the Senior Compliance Works Coordinator and work closely with a wide range of colleagues including Field Technicians, Customer Services, Repairs Managers, Regional Housing Teams, Voids, Mutual Exchange, and our Performance Analysts. You’ll also liaise with subcontractors, suppliers and partner organisations to keep our gas compliance programmes running smoothly.

You’ll be at the centre of our gas operations, allocating work, managing emergency jobs, maintaining accurate compliance records, auditing documentation, and ensuring all works are completed within required timeframes. You’ll also support the wider Gas Technical Team, contributing to continuous improvement and helping us deliver a safe, reliable and customer‑focused service.

Key Responsibilities

• Provide effective administration for gas servicing, breakdown repairs and boiler installation programmes
• Allocate work to Technicians and subcontractors, ensuring efficient scheduling and productivity
• Manage emergency works within priority timescales
• Make courtesy calls to customers and manage expectations around outstanding works
• Order parts and materials, ensuring works are rebooked within agreed timeframes
• Complete desktop audits of LGSRs and escalate issues where required
• Maintain accurate and timely compliance records and data entry
• Administer planned and reactive gas installation programmes
• Support weekly gas reconciliation reporting
• Monitor subcontractor performance against KPIs
• Process purchase orders and invoices within agreed timeframes
• Audit and challenge contractor anomalies relating to quotes and invoicing
• Manage gas servicing compliance reports up to the legal process
• Prepare analysis for subcontractor and supplier meetings
• Respond positively to complaints, issues and enquiries, supporting learning and improvement
• Provide cross‑team support to Customer Services, Field Technicians and subcontractors
• Optimise communication across telephony, Teams, email and field devices
• Support the team leader with project‑related work
• Adhere to Data Protection, Health & Safety and safe working practices
• Demonstrate SettleParadigm values and contribute to team objectives
• Take responsibility for personal development and learning

Must Haves

What We’re Looking For

• Experience in a service delivery centre or property maintenance environment
• Experience in scheduling and programme works management
• Experience producing reports and analysing data
• Strong communication skills and ability to work effectively across teams
• Methodical approach with strong problem‑solving skills
• Ability to work in a fast‑moving environment and stay calm under pressure
• Strong IT skills, including Microsoft Office, Outlook and service logging systems
• A customer‑focused approach with a commitment to excellent service

Nice To Haves

• Understanding of Gas Legal procedures and processes
• Experience handling maintenance calls or supporting field technicians
• Experience in customer services administration
• Supportive approach to internal and external colleagues

For Added Brilliance

• Strong understanding of social housing
• Ability to build strong relationships with technicians, contractors and customers
• Direct experience scheduling gas works.

Benefits

At SettleParadigm, we believe in creating an environment where our people feel valued, supported and inspired to grow. Our comprehensive benefits and rewards package reflects this commitment.

• Annual salary: £32,131 per annum + Excellent Benefits
• 25 days holiday, increasing with service, plus Christmas closure and buy options
• Generous pension scheme – up to 9.5% employer contribution via salary sacrifice
• Family‑friendly leave: Enhanced maternity, paternity and adoption leave
• Health cash plan – claim up to £1,800 for everyday health costs (plus free kids’ cover)
• Life cover and income protection
• Hybrid working – modern offices, free parking & EV charging

And That’s Just The Beginning

• 30+ qualified Mental Health First Aiders
• Car leasing via salary sacrifice (for permanent colleagues)
• Funded training, qualifications & apprenticeships
• 3 paid volunteering days
• Peer‑recognition rewards platform
• Paid professional subscription (one per year)

Working Hours

• Hours: 37 hours per week, Monday – Friday
• Hybrid working: 2 days per week in the office, 3 days from home
• Some travel across our operating area may be required

Our Commitment

We are committed to creating an inclusive workforce, by reflecting and representing the diversity of the communities we serve. We would like to encourage applications from disadvantaged socio-economic backgrounds; people who identify as disabled, neurodiverse, members of the LGBTQ+ community and people from underrepresented groups.

Accessibility and Adjustments

We are committed to providing reasonable adjustments throughout our recruitment process and we’ll always endeavour to be as accommodating as possible. Please let us know in advance of any suitable arrangements required.

Due to the nature of some of our roles involving work with vulnerable members of society, this post may be subject to a basic or enhanced Criminal Disclosure, which will be carried out when a conditional offer is made.

Please ensure you fully answer the questions on the application form.

Closing Date: 13/05/2026

We reserves the right to close this vacancy earlier than the closing date should we find a suitable candidate.