Front of House Reservations Team Member Full Time NEW

We have a great opportunity for an experienced reservations agent to join the Rapport family!
You will be based at our Client’s amazing location with beautiful views over Canary Wharf. They are one of the most recognised financial organisation in the world. You will join a diverse team across two locations within walking distance, giving you an amazing opportunity to learn and develop.

Employment will be subject to a successful vetting outcome which includes a requirement of proof of a UK address for the last 6 years.

Hours – 40 hrs per week / Monday-Friday / 8 hour shifts / Contracted hours: 08:00-18:00

What will you get?

• 
  Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
• 
  Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
• 
  Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
• 
  Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
• 
  Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
• 
  Give Back to Community: Take one paid day off annually to support a cause you’re passionate about!

Main responsibilities

• Answering telephone calls and responding to email requests
• Managing the booking process for the UK sites via the booking platform.
• To assist with training new joiners
• Adhere to all site procedures and standards
• Closely coordinate with the reception and catering teams and all other service providers
• General Administration duties
• Perform room checks
• Show responsibility for personal Health and Safety
• Ensuring reports information are gathered
• To share best practice, suggestions, ideas of service improvement and team innovations
• To carry out other duties or responsibilities that may from time to time be assigned by your manager.
• Occasional receptionist shifts as business needs requires it.
• To ensure that all procedures and standards are met

The ideal candidate will

• 
  Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
• Ideally, have previous customer service experience
• Have a positive, outgoing personality and be able to easily build rapport with key stakeholders
• Be proactive, flexible, and adaptable, with great attention to detail and ambition to learn and grow
• Display excellent personal presentation and interpersonal skills
• Be computer literate, with excellent communication skills, verbal and written, with a professional telephone and email etiquette
• Demonstrate the ability to work independently and manage own workload

About us

Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.

We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.

Find out more about us and our values at www.rapportservice.com.

We will contact applicants within 5-7 workings days. Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.