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JOB TITLE: Front of House Customer Service Assistant
REPORTS TO: Centre Manager
LOCATION: Kingfisher House Business Centre, 21-23 Elmfield Road, Bromley, BR1 1LT
HOURS: Monday to Friday 09:00 to 14:30 (30 minutes lunch)
Job Purpose
The Front of House Customer Service Assistant plays a key role in delivering a professional, welcoming, and efficient service to clients, visitors, and internal teams. This individual will be the first point of contact and is responsible for ensuring the smooth day-to-day running of front-of-house operations while maintaining the highest standards of customer service.
Key Responsibilities
Centre Facilities
- Ensure reception, meeting rooms, kitchens, and other shared spaces are maintained to Kingfisher House standards.
- Support with routine maintenance checks and report any issues relating to health and safety.
- Assist the centre manager when needed.
Client Services
- Deliver general administrative services to clients.
- Handle incoming and outgoing post, including scanned documentation and parcel deliveries.
- Provide basic IT and telecoms support to clients.
- Assist with onboarding and offboarding procedures for clients.
- Support in the organisation of in-house networking events and community activities.
Conferencing
- Manage meeting room bookings and scheduling.
- Ensure meeting rooms are clean, equipped, and ready for use.
- Coordinate with catering suppliers and deliver refreshments to clients as required.
Sales & Marketing
- Respond to sales enquiries and provide information to prospective clients.
- Promote and upsell additional services to existing and ad-hoc clients.
- Contribute ideas and assist in the creation of content for social media, liaising with the marketing team.
- Assist with monthly newsletter.
Required Skills and Experience
- Join a small business where you can grow, make an impact, and be part of building something successful.
- Friendly, confident communicator with strong customer service skills
- High attention to detail and well-organised
- Excellent time management and ability to prioritise tasks effectively
- Comfortable working both independently and as part of a small team
- Proficient in administrative tasks and multitasking
- Self-motivated, proactive, and able to use initiative
- Able to anticipate client needs and respond accordingly
- Positive, professional, and reliable attitude
- Flexible and calm under pressure
- IT literate, with good working knowledge of Microsoft Office and ability to learn new systems.