Front of House and Facilities support – Sky Spaces Full Time

Location:Osterley, Greater London

Salary: £28,000

Working Hours: 7am- 4pm , 8.30-5.30pm rotating Monday to Friday

Benefits: 25 days holidays + Bank holidays, Health Cash Plan, Discount Shopping, Gym, Days Out, Learning & Development opportunities, Paid Volunteering Days, plus many more. (Amend as necessary)

About EMCOR UK

At EMCOR UK, we revolutionise facilities management by combining our engineering heritage and innovation capability. We prioritise people in everything we do, collaborating closely with our customers to understand all their needs, from the big picture to day-to-day operations. Our purpose is to “create a better world at work”. Using our unique insight platform, “One Data World,” we harness data-driven intelligence to make informed decisions, adapting our services to meet our customers’ evolving requirements. This allows us to cultivate an enhanced workplace experience for their teams whilst optimising efficiency, meticulously managing every asset, and minimising their impact on the planet. All supported by our commitment to safety, compliance, and assurance. Our partnering approach empowers our customers to shape a better future. Whether guiding their path to net zero or redeveloping their facilities for enhanced efficiency, we create better places for work whilst taking away the burden of facility operations, freeing up our customers to concentrate on their business.

Job Purpose

To support the safe, efficient, and professional operation of the Sky Osterley campus by providing operational cover across Front of House, porterage, and mailroom/reprographics functions as well as coordinating facilities services, as required. The role ensures a high standard of customer service, smooth daily operations and compliance with health and safety and operational procedures.

About The Role

What you’ll do:

Facilities Coordination

• Raise and manage work orders.
• Liaise with contractors and suppliers to ensure works are completed within agreed SLAs.
• Monitor completion of works and maintain accurate records and documentation.
• Conduct regular building inspections and report defects or risks.
• Assist with office moves, space reconfiguration and operational changes.
• Support emergency procedures and incident response, where required.

Front of House (FOH)

• Provide professional reception cover, when required.
• Meet and greet visitors, ensuring sign-in procedures are followed.
• Manage visitor access, passes, and security procedures.
• Handle incoming calls and enquiries professionally.
• Maintain presentation standards of reception and meeting areas.
• Support Sky spaces event bookings, where required.

Porterage Support

• Assist with internal moves including furniture, equipment and event setups.
• Support event setups and breakdowns.
• Assist with delivery handling and movement of goods across the site.
• Ensure safe manual handling practices are followed.
• Support facilities team with ad-hoc operational tasks.

Mailroom/Goods In Support

• Receive, sort, and distribute incoming mail and deliveries.
• Coordinate outgoing mail and courier collections.
• Maintain accurate delivery records.
• Ensure secure handling of confidential or sensitive items.
• Support stock control of mailroom consumables.

Essential

Who you’ll be:

• Experience within Office/Facilities Management
• Strong customer service and communication skills.
• Experience coordinating maintenance or service requests.
• Ability to prioritise workload in a fast-paced environment.
• Good IT skills
• Understanding of health and safety principles.
• SIA licence

Desirable

• Experience covering reception or FOH duties.
• Experience supporting mailroom or porterage functions.
• IOSH or equivalent H&S awareness training.
• Experience working in a corporate or client-facing environment.

At EMCOR UK, we embrace and celebrate diversity in all its forms.

We welcome applicants from all backgrounds and experiences, regardless of age, race, gender, sexual orientation, religion, disability, or any other characteristic that makes you unique. We believe that a diverse and inclusive workforce fosters creativity, innovation, and better problem-solving.

We encourage applications from all candidates and are committed to providing equal opportunities for employment and growth, supported by our inclusive policies and practices.

Join us in our endeavour to build a culture of mutual respect and equity, a place where every voice is heard, and every individual is championed.

Join us in building a better world at work.

EMCOR UK Benefits

• Industry leading maternity & paternity policies
• Refer a friend scheme – worth £500 per referral
• GEMS – Internal recognition scheme with vouchers for Amazon and retail/dining
• Extensive learning & development opportunities, including opportunities for progression
• Discount shopping, gym, mobile, family activities, insurance, dining experiences, car leasing and breakdown cover
• Bike To Work Scheme
• Health cash plan – Benefits covered include optical, physiotherapy and a health & wellbeing
• Dental scheme
• Access to health assessments
• Employee Assistance Programme – Offering guidance and advice on Personal, Health, Legal and Financial queries