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Company DescriptionAt Zayo Europe, we’re driven by a bold vision to power the world through connectivity. We’ve built and operated the critical fibre networks that keep businesses, communities, and economies connected. In 2024, we embarked on an exciting new chapter as a standalone company — a milestone that empowers us to innovate, grow, and lead with greater agility. As we continue to evolve, our mission remains clear: to deliver fast, reliable, and scalable infrastructure that fuels the digital world.Job Description SummaryDescriptionProvide administrative support across the Network Operations Team Responding to incoming telephone & Email requests from Customers, Zayo team sand 3rd parties Raising and processing Tickets – Access, Trouble and Maintenance Arranging and coordinating access to Zayo & 3rd party sites Ticket queue management and coordination Key Skills And ExperienceProactive mindset & attitude to ensure customer satisfaction is in everything we do. Pragmatic and analytical approach to problem solving Confident and able to challenge existing processes. Ability to communicate effectively with in & out-sourced suppliers or partners Excellent communication; written & verbal Outstanding confidence, initiative and organisational skills Proficient in O365 Remain flexible and adaptable to any change in business needs or requirementsRewardsCompetitive compensation Excellent benefits including health and life insurance Fitness membership discounts Generous paid time off policy including paid parental leave Reporting to: Senior Manager, EU Network Operations Centre (NOC)Location: London, UK UK RewardsCompetitive compensation including annual incentive planHybrid workingExcellent benefits including health, disability and life insurancePension with higher employer contributions up to 8%Retail and fitness membership discountsGenerous paid time off policy including enhanced paid parental leave, 25 days paid time off, one floating day and two volunteer days off per annumEmployee assistance programs including mental health, wellbeing and medical supportZayo Europe provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
