Equine Insurance & Debt Administrator Full Time NEW

Location: Wright and Morten, Somerford Park Clinic

Contract: Full-Time, Permanent

IVC Evidensia is the UK and Europe’s leading veterinary care group, made up of over 900 practices and referral hospitals, united by a shared purpose of happier animals, happier owners.

At IVC Evidensia, we believe careers should be built without limits. Our people are supported to make more clinical impact, access more career opportunities, and play an active role in their local and professional communities. Through investment in learning, innovation, and wellbeing, we create environments where our teams can grow in confidence, capability, and fulfilment—at every stage of their career.

How you’ll make a difference

We are seeking a reliable and organised Equine Insurance & Debt Administrator to join our busy team based at our Equine Clinic at Somerford Park farm. This is a varied administrative role combing insurance claims processing with debt management and general office duties.

Key Responsibilities:

• Handling and processing Equine insurance claims efficiently and accurately.
• Liasing with insurance companies, clients and Veterinary staff
• Managing debt administration, including monitoring outstanding balances and following up on payments.
• Maintaining accurate financial and client records.
• Answering telephone calls and dealing with client enquires in a professional manner.
• Supporting general office administration as required.

This is a full-time permanent role working 37.5 hours per week. Shift patterns will be 8-4pm, 9.30-5.30pm, 9-5pm with a 30 minute unpaid lunch.

You might be a great fit if…

We ask that you have experience in the veterinary profession due to the demanding role and responsibilities that our reception team undertake. You must be confident, have excellent communication skills, have a high capability for organisation and co-ordination to run a diary efficiently, have the client and patient at the for-front of everything you do and most of all be able to greet our clients with a big smile that makes them feel welcome.

• Previous administrative experience essential.
• Strong organisation skills and attention to detail.
• Confident communication skills both written and verbal.
• Ability to manage workload and prioritise tasks efficiently.
• Competent in basic IT systems and office software.
• Equine Knowledge an advantage.

How we’ll support you

At IVC Evidensia, we’re committed to supporting your development and wellbeing from the very start of your career. You’ll benefit from:

• A key client-facing role within a supportive and collaborative practice team
• Clear career pathways with progression opportunities within client care and practice leadership roles
• Ongoing learning and development supported by experienced colleagues and practice teams
• A values-led culture focused on care, community, and continuous improvement

What We Offer Our Team

• 6.6 weeks’ annual leave
• Additional annual leave for your birthday, which will be added to your holiday allowance
• Increasing annual leave accrued through length of service
• Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
• Healthcare Cash Plan
• Cycle to Work scheme
• Learning and development opportunities via the IVC Evidensia Academy
• Pension scheme
• Discounted staff pet care
• Voluntary benefits: choose from a range of benefits to suit you
• Access to discounts/cashback with hundreds of participating retailers

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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