Equality and Quality Coordinator Full Time NEW

Equality and Quality Coordinator

Reference number: JR254846

Location: Home-based with occasional time in the office (no more than 1-2 days every other month)

Working pattern: Full Time, 37.5 hours per week

Contract Type:Fixed Term Contract – ending February 2027

Number of roles: 1

Grade: K3

Salary: £26,274 – £28,391

We are looking for a Equality and Quality Coordinator to join our team.

Role summary

The Quality Team is responsible for key areas of Kaplan Assessments: mitigating circumstances, claims; appeals; complaints; and improper conduct and malpractice investigations. You will support the work of the Quality Team in these processes and preparing case files for panels. The Kaplan Assessments Equality Team is responsible for reasonable adjustment requests and reasonable adjustment plans. You will support the work of the Quality Team in these processes and preparing case files for panels.

A detailed job description can be viewed here.

What you’ll bring to the role

• Excellent administrative skills including organisational, time and documentation (electronic and paper) management skills.

• Excellent oral and written communication skills including the ability to communicate professionally and sensitively with a diverse range of candidates.

• Strong IT skills, especially Google Apps and Excel

• A proven ability to work accurately with complex and detailed records.

• A proactive approach to work with the ability to self-motivate and use initiative where relevant.

• The ability to operate within a team and to work efficiently and sensitively with all team members

• The ability to learn new systems and processes quickly and efficiently

• Experience of a similar role in an assessment environment

• The ability to work effectively in a demanding environment and to tight deadlines

• Willingness to be flexible and work within the business required hours.

What we do

Kaplan is a provider of world-leading professional assessments. In 2018, we were appointed as the independent assessment organisation for the new Solicitors Qualifying Examination (SQE), which we then launched in 2021. This exam is now the sole route to qualifying as a Solicitor of England and Wales and will ultimately be taken by upwards of 13,000 candidates per year.

We are part of the Kaplan group, one of the world’s largest and most diverse education and assessment providers. We operate in over 30 countries and maintain relationships and partnerships with more than 1,000 school districts, colleges and universities, professional bodies and over 10,000 businesses. Our vast breadth and scope in terms of both capabilities and assets sets us apart.

What we believe in

Our goal is for Kaplan to be a great place to work where everybody can succeed, so we truly live and breathe our values: act with integrity, grow knowledge, empower support, create opportunity, drive results together.

Kaplan is a global organisation whose mission is rooted in providing equal access to education and opportunities for advancement to people of all backgrounds. We believe diversity, equity and inclusion – of culture, experiences, perspectives – are paramount to creating success and opportunity in an ever-changing world. As an educator, partner and employer, Kaplan is committed to promoting an equitable world in which diverse talent can develop, advance and thrive.

To view our candidate privacy notice click here.

Our Values

We live, breathe and celebrate our values – they drive what we believe in, how we behave and guide us in creating a culture of success.

• Act with integrity
• Empower and support
• Create opportunity
• Grow knowledge
• Drive results together

What we offer

As well as a competitive salary, transparent pay structures, hybrid/home working where possible, and paths for career progression, we offer a comprehensive benefits package that includes:

• 28 days annual leave + option to purchase more
• Season ticket loan and cycle to work scheme
• Big discounts on Kaplan courses for you and your family
• Private medical, income protection, and life insurance
• 24/7 confidential helpline providing counselling and other support services
• Company pension contributions
• Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels

How to apply

To apply for this role please submit a CV along with a Cover Letter detailing how you meet the requirements of the role no later than 11pm on Wednesday 29th April 2026. Note, we recommend that you apply at the earliest as we reserve the right to close the role before the closing date if we have gathered a suitable shortlist.

Additional Application Information

A sponsorship licence is a legal requirement for employers seeking to hire individuals from outside the UK or those who require a work visa to work in the country. Unfortunately, Kaplan Assessments does not possess this licence at this time.

Application Support

If you require support completing your application please email the Recruitment Team [email protected].

Disability Confident Scheme

As a Disability Confident employer, we are committed to interviewing applicants with disabilities who meet the minimum criteria for the role as per the job description and any screening or testing stages. Details of how to request your application be considered under the Disability Confident scheme will be shared with all applicants upon submission of an application.

Furthermore, all applicants invited to attend interview will be given information on how to request reasonable adjustments to attend.

#LI-EB1