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About UserlaneUserlane is the software adoption company for regulated industries. We combine Application Intelligence (analytics that show where software creates cost and friction) with Contextual Assistance that helps people get work done without training burden. We work with healthcare organisations across the UK, helping clinical and operational teams adopt complex systems like EPRs and other key clinical systems.The roleWe’re looking for someone who understands the NHS from the inside. You’ll work with senior clinical and digital leaders to understand their adoption challenges, design the right approach, and co-author quantified business cases in NHS terms: nursing hours saved, training days reduced, tickets deflected.You’ll own deals end-to-end, from first conversation through to signed contract, bringing in commercial and technical specialists where needed. We care about domain expertise and the ability to build trusted relationships with senior stakeholders, not traditional sales backgrounds.Your missionA portfolio of target NHS organisations at senior leadership level. New business and expansion across acute, mental health, and ICB-level opportunities.Discovery focused on problems, priorities, and outcomes: diagnosing what adoption challenges cost, not running product demosCo-authoring business cases and investment proposals with customer leadership, with quantified ROI in NHS termsExecutive-level presentations to senior clinical and digital leadershipThe deal process from first meeting to signed contract, coordinating commercial, technical, and partner colleagues at the right momentsPartner relationships with implementation firms and healthcare IT consultanciesMarket presence through healthcare events, conferences, and industry relationshipsPipeline development and revenue targets. You will carry a number and be accountable for commercial outcomesYour profile5+ years working in or with the NHS: clinical informatics, digital transformation, EPR programme management, healthcare IT consulting, or trust digital leadershipDeep understanding of NHS structure, procurement, and funding cyclesExperience with EPR implementations or NHS clinical systemsCredibility with senior NHS stakeholders: relationships you can activate, not contacts you know ofExperience building and presenting business cases to senior leadershipSelf-starter who wants to own and grow a market, not wait for instructionsCommercial instinct. You understand that domain expertise exists to drive revenue, not just talk strategyNice to haveDirect experience in NHS digital or clinical leadership rolesExisting relationships with NHS digital leaders across multiple trusts or ICSsFamiliarity with NHS procurement routes (G-Cloud, frameworks, direct award, FBC/OBC processes)Background at a healthcare-focused consultancy or advisory firmExperience speaking at healthcare industry eventsWhat’s in for youTeam & Culture: A high-performance culture with world-class leadership and a fun, engaged, motivated, and diverse team with people from over 20 countriesMarket: Userlane is among the global leaders in the young and rapidly growing Digital Adoption industryGrowth: We take you and your development seriously. Take over responsibility from day one and have a real impact. In addition, we offer regular in-house training on diverse topicsBenefits: We offer flexible benefits related to Savings and Security, Health and well-being, and Lifestyle and LeisureFlexibility & Workplace: We offer a flexible hybrid setup that gives you the freedom to work from home, collaborate in our beautiful Munich office, or work remotely from abroad upon agreement with your manager, while staying closely connected to your team.Why UserlaneOwn a market, not a territory slice. Shape and grow it.Two-week deployment versus months for alternatives. Decisions turn into outcomes fast.Partner-friendly model. We work alongside implementation partners, not against them.We win on expertise and outcomes, not procurement exercises and feature comparisons.
