Elective Booking Officer – Surgery Full Time

Elective & Diagnostic Booking Officer (Surgery – STACC)

A rare and exciting opportunity has arisen to join the Elective & Diagnostic Booking Team at Wexham Park Hospital, at the heart of the Surgical Directorate. If you are looking for a fast-paced, rewarding role where you can make a real difference to patient care, this is your chance.

You will play a key part in managing patient pathways, ensuring timely access to life-changing surgical and diagnostic services, and supporting the Trust to deliver on its key performance standards. Join a dedicated, supportive team where your contribution truly matters and where no two days are the same.

This is a fast-paced and demanding role, requiring excellent organisational skills and the ability to manage multiple tasks effectively. Strong communication skills are essential, along with the ability to meet tight deadlines, adapt quickly, and maintain a high standard of accuracy.

The successful candidate will enjoy working in a dynamic environment, liaising with patients, clinical staff, and colleagues. A proactive approach, willingness to learn, and the confidence to use your own initiative will be key to success in this role.

Visa Sponsorship

This position is not eligible for Skilled Worker visa sponsorship. Applicants must already hold the right to work in the UK for the full duration of the contract.

Main duties of the job

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The successful postholder will be responsible for the proactive management of waiting lists and work queues, ensuring patients are scheduled efficiently and in line with Trust and national targets, including RTT and cancer pathways. You will coordinate and book theatre lists for surgeons across a range of specialities, working closely with clinical teams to maximise utilisation and ensure effective use of capacity.

The role requires regular liaison with consultants, clinical teams, and other key stakeholders to support the smooth running of elective and diagnostic services. You will also be a key point of contact for patients, providing clear, compassionate, and timely communication throughout their pathway.

A strong focus on delivering a high standard of customer service is essential, ensuring a professional and supportive experience for both patients and colleagues. The postholder will be expected to work accurately under pressure, prioritise workloads effectively, and contribute to continuous service improvement.

Working for our organisation

Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available.

Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too.

We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.

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Detailed Job Description And Main Responsibilities

For a full list of responsibilities and tasks associated with this role, please refer to the job description/person specification attached to this vacancy.

Person specification

Qualifications

Essential criteria

• GCSE English and Maths pass or equivalent
• ECDL or equivalent

Desirable criteria

• NVQ Level 2 Administration or equivalent practical knowledge

Experience

Essential criteria

• Experience of working in a hospital or busy office environment.
• Significant experience in difficult patient situations.
• Some customer care experience

Desirable criteria

• Call centre experience
• NHS experience

Skills and Knowledge

Essential criteria

• Good communication skills both verbal and in writing
• Demonstrate attention to detail and accuracy when completing tasks
• Ability to work under pressure
• Ability to work using own initiative
• Excellent customer service skills and evidence of dealing with telephones and meeting targets

Frimley Health NHS Foundation Trust (FHFT) is proud of its strong reputation, record of achievement and ambition for the future. We serve a population of over 900,000 people across Berkshire, Hampshire, Surrey and South Buckinghamshire, and remain committed to improving the health and wellbeing of our communities.

Our new organisational strategy – FHFT 2030 – sets out our ambition to be the best place to receive care and the best place to work in the NHS. Underpinned by our Trust values – Committed to Excellence, Working Together, Facing the Future, and being a modern, compassionate, Healthcare Organisation – we are creating a culture where our people can thrive and patients always come first.

We continue to invest heavily in our services and facilities. This includes the development of a new hospital at Frimley Park, major expansion of diagnostics and inpatient capacity, and the continued transformation of services across our sites. We have already delivered a brand-new £100m state-of-the-art Heatherwood Hospital, a £49m Emergency Assessment Centre at Wexham Park, and a £10m upgrade to maternity services.

We are also committed to sustainability and the NHS Net Zero ambition. Our new hospital and estate developments are being designed to be environmentally responsible, energy efficient, and future-proofed, featuring on-site renewables energy and intelligent energy systems. Through our green plan, we are embedding sustainable practices across all areas of care and operations, ensuring we reduce our environmental impact while improving population health and wellbeing. Our staff are key to helps us deliver on our ambition and to ensure sustainability is a core component of care delivery and our operations.

Alongside estates’ investments, we are embedding a strong focus on digital innovation and quality improvement. Our electronic patient record (Epic), launched in 2024, is already enabling safer, more connected, and more effective care for patients, while giving staff the tools they need to do their best work. Our electronic patient record also supports safe and effective digitised care pathways, savings time and carbon, whilst delivering excellent quality of care.

Everything we do is guided by our values, shaping how we care for patients, support colleagues, and build a sustainable future for healthcare together.

Apply online now