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Job Overview About The Role
At AO, we’re on a journey with equity, diversity and inclusion – and this role is a big part of where we’re heading next.
As our ED&I Coordinator, you’ll be the engine behind our inclusion commitments, helping us move from good intentions to meaningful, practical action. This is a hands‑on role where you’ll work across the business, bringing people with you, building trust, and making the case for inclusion in a way that genuinely lands.
What matters most is that our approach is authentic, our people are listened to and have the opportunity to help shape our agenda. That’s precisely why this role matters. We need someone who is pragmatic and persuasive; someone who can bring people along, build trust with colleagues at all levels, and make the case for inclusion in a way that connects with real business needs. You won’t always be preaching to the converted – you’ll also be winning people over, with a wider team beside you working in partnership.
Working within our People team, you will help coordinate our employee networks, support the delivery of our D&I commitments, manage external partnerships and help embed inclusive practices across AO Group.
Our people are our superpower, and we’re unstoppable when we’re together! We want your ideas to flow, and what better way to make that happen than being based onsite, 5 days a week, where our culture fuels creativity, collaboration and growth. If a £1 bet in the pub between two friends can become the UKs most trusted electrical retailer, imagine what else can be achieved when we we’re together!
Here’s What You Can Expect To Be Doing
Supporting employee networks and community
- Helping our employee resource groups (ERGs) stay active, representative and well supported
- Coordinating the set‑up of new forums where there’s a clear need
- Acting as a key link between ERGs and the Group HR Director, ensuring strong two‑way communication
- Representing AO at relevant community events and with external partners, helping build our profile as an inclusive employer
Turning strategy into action
- Supporting the delivery of AO’s ED&I strategy, translating commitments into prioritised, practical action plans
- Project‑managing ED&I workstreams, keeping things on track and stakeholders informed
- Working with colleagues across the business to ensure our priorities reflect the lived experience of AOers
- Contributing to the review and update of people policies and guidance, in line with ED&I best practice and legislation
Insight, data and reporting
- Co-ordinating focus groups, surveys and consultations to understand AOer experiences
- Analysing data to identify trends, inform priorities and measure progress
- Supporting regular ED&I reporting against agreed objectives
- Keeping up to date with national policy, research and sector best practice, and sharing learning with the wider team
Education and everyday inclusion
- Working with Learning & Development to build and coordinate ED&I learning for AOers and relevant stakeholders
- Acting as a trusted source of advice for colleagues on equality and inclusion topics
- Helping embed ED&I best practice into everyday ways of working across AO Group
- Supporting inclusion across the employee lifecycle, influencing and educating teams to drive lasting change
A Few Things About You
- A strong understanding of equity, diversity and inclusion principles, including bias, privilege, social mobility and intersectionality
- Experience coordinating ED&I projects or programmes of work, with a proactive and organised approach
- Confidenct building relationships and influencing colleagues at all levels, even where ED&I isn’t a familiar topic
- A tactful, empathetic style and the ability to handle sensitive conversations with care
- Sound knowledge of People and HR processes, with focus on embedding inclusive practice across the employee lifecycle
A Bit About Us
We’re big on appliances and electricals, REALLY big. Washing machines, fridge freezers and TVs? They’re our bread and butter. Mobiles, Airwraps and Ring doorbells? Yep, those too. If it plugs in, powers up or makes life easier, AO probably has it.
But we’re more than that… For over 25 years, trust has been at the heart of everything we do, helping us become the UK’s most trusted electrical retailer. Our customers rate us 4.9 on Trustpilot from nearly ONE MILLION reviews and more 5-star ratings than any other UK electrical retailer, because they know they can rely on us and it’s the exact same for our AOers too.
We truly believe it’s more than just a job, we genuinely care about each other and our impact on making our customers lives easier, by helping them brilliantly. Everyone here knows how their role makes a difference. Our people are our superpower, so, when it comes to finding new AOers, we know it’s about more than just a CV, it’s about what makes you, YOU.
Our Benefits
Our benefits are designed to cover the moments that matter to AOers. From health and wellness to giving back – you’ll be rewarded inside and outside of work.
- Holidays; 25 days, plus bank holidays (increasing to 27 days after 2 years with us!)
- Pension; Contribute 5% of your annual salary and we’ll do the same, giving you a little extra support for the future.
- Be a VIP at the AO Arena; we have loads of opportunities to win free tickets and pre-sale access!
- Health & wellbeing; discounted gym membership, an onsite spa and our Help @ Hand scheme giving you access to virtual GP’s, Mental Health support and much more.
- Discounts; exclusive discounts across our product range.
- Family leave; Enhanced Maternity, Paternity and Adoption leave.
- Making a difference; 2 fully paid days a year to donate your time to any charity of your choice.
- On site perks; start your day with free on site parking, grabbing a complimentary breakfast and a coffee at our subsidised in house coffee shop!
To see all our benefits and perks, visit our AO Benefits page.
