ECT Intern – Order Management Full Time NEW

As an Order Management Intern, you will support the sales and operations organization by managing customer orders from order booking through invoicing and delivery. This role combines order administration, customer service, and hands-on logistics activities, including the handling and registration of demo and loan equipment onsite.

You will play a key role in ensuring high-quality order fulfillment and excellent service for customers in the UK and Ireland, while working closely with internal teams across sales, logistics, and finance.

This position is offered as a one-year contract to provide maternity cover, with responsibilities that may evolve over time depending on business needs and individual development. The role is full-time and onsite from Monday to Thursday, with remote work on Fridays.

Job Description

Key Responsibilities

Order Management & Administration

• Manage customer orders end-to-end, from order entry through invoicing and collection, ensuring accuracy, compliance, and timely execution.
• Validate orders to ensure compliance with internal policies, approvals, and contractual terms prior to order entry.
• Maintain high-quality order backlog and ensure timely updates of key milestones, delivery dates, and order data in internal systems.
• Monitor customer plans versus actual performance and support improvements in order fulfillment (OTR).
• Provide shipping and billing instructions in accordance with contract terms and conditions.
• Follow up on collection issues related to order fulfillment delays.

Customer Service & Communication

• Manage a shared order management inbox, responding to customer and internal stakeholder requests in a timely and professional manner.
• Provide customer support related to:
• Order status and updates
• Pricing inquiries
• Stock and delivery availability
• Ensure a consistently high level of service for customers in the UK and Ireland.

Logistics & Equipment Handling

• Receive demo and loan equipment onsite and:
• Register equipment accurately upon receipt
• Prepare, package, and store equipment in designated storage areas
• Maintain correct inventory records
• Perform basic equipment handling tasks, including cleaning equipment when required.
• Monitor and coordinate daily logistics flows and warehouse shipments.
• Follow shipment, installation, and application through reporting tools.
• Support logistics activities related to equipment relocation, working with approved external carriers.

Tools & Systems

• Work with and update internal systems including:
• Sophia
• MyOrders
• Oracle
• eOM

Requirements

Education & Background

• College or university education preferred but not mandatory.
• Interest in order management, operations, logistics, supply chain, or customer service.
• Previous experience in a similar environment is an advantage but not required.

Skills & Competencies

• Strong organizational skills and attention to detail
• Ability to multitask and manage changing priorities
• Proactive, flexible, and comfortable working independently
• Service‑oriented mindset with a focus on customer satisfaction
• Comfortable working with systems and structured processes

Soft Skills & Mindset

• Curious, open‑minded, and hands‑on
• Willing to learn and build new skills over time
• Efficient, reliable, and adaptable to evolving responsibilities
• Team‑oriented with clear and professional communication

About Us

GE HealthCare is a leading global medical technology and digital solutions innovator with over 100 years of healthcare industry experience and around 50,000 employees globally. We enable clinicians to make faster, more informed decisions through intelligent devices, data analytics, applications and services, supported by our Edison intelligence platform. We operate at the center of an ecosystem working toward precision health – digitizing healthcare, helping drive productivity and improving outcomes for patients, providers, health systems and researchers around the world.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE HealthCare – Creating a world where healthcare has no limits

Additional Information

Relocation Assistance Provided: No