Desktop Engineer Full Time NEW

Role Title: Desktop Engineer

Location: Barrow in Furness

Duration: 3 initial months

Role Description:

• Desktop Engineer with experience in Avanto and MS Defender preferred
• We have an exciting opportunity to join us as a Desktop Engineer in our End User Experience (EUE) department, supporting a broad span of high-profile clients in our vast portfolio.
• We pride ourselves on our people because we know they are the heart of what we do. Embodying this in the day-to-day, our EUE Workplace Engineers are encouraged to grow and develop in the role’s fast paced environment, thriving as you build on your existing experience and bringing that knowledge to the fore
• If you are successfully offered this position, you will go through a series of pre-employment checks, including identity, nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service)

Your role

• Be responsible for the completion of assigned works within allocated timeframes
• Undertake Project Tasks, supporting both internal and external Project Managers
• Undertake NSR tasks to agreed timescales
• Possess exceptional customer handling skills
• You can bring your whole self to work. Striving for equity, diversity and inclusion is part of everyday life, and will be part of your working reality. We have built an inclusive and welcoming environment, for everyone.

Your skills and experience

• Experience in IDAC (Ivanti Device Application Control) and/or Microsoft Defender point – this is essential for the role
• Useful to have in-depth knowledge and good understanding of Microsoft Windows O/S (Windows 10 & Windows 7), including build, configuration and registry settings is required, along with a level of proficiency in Microsoft Office.
• SCCM experience including OS deployment, application deployment, faulting finding, monitoring and reporting desired
• Automation – Understanding of Scripting technologies such as PowerShell, VB Scripting, and batch Files is beneficial
• Security – knowledge of disk encryption using bit locker, NTFS permissions and shared folder security is useful
• An appreciation of the Microsoft Exchange environment, email client configuration, MS Outlook, instant messaging tools (Skype for business), along with general etiquette
• Working Knowledge of IT Service Management (ITSM) software (ServiceNow)