Department Co-ordinator Full Time

Pension Insurance Corporation (“PIC”) provides secure retirement incomes through comprehensive risk management and excellence in asset and liability management, as well as exceptional customer service. Our purpose is to pay the pensions of our current and future policyholders. We achieve our purpose by setting Companywide strategic objectives and driving a healthy culture based on our PIC Values of Resilient, Adaptable, and Loyal.

Role purpose

The Risk and Compliance Department Coordinator will join the Chief Risk Officer’s (CRO) Office and report to the CRO’s Executive Assistant. The role requires the Department Coordinator to:

• Provide Administrative Support across the Risk and Compliance Function and act as a first point of contact for internal and external stakeholder queries
• Support Compliance and Financial Crime activities, including:
• Assisting the Compliance team with routine monitoring and compliance reviews across PIC including Financial Crime controls.
• Maintain and manage key compliance systems including the Policy Management System (PolicyHub) and Personal Account Dealing Register.
• Contribute to PIC’s risk management and regulatory adherence through day-to-day compliance activities.

Specific accountabilities assigned to the role of the Department Coordinator within the Risk and Compliance function:

Administrative Support to the CRO office and Risk Senior Leadership Team (SLT)

• Provide diary management support for Risk SLT with scheduling of key Risk Function meetings: Booking rooms and ensuring external guests are booked in with reception and liaising with internal teams and EAs across PIC for scheduling internal meetings
• Prepare agendas, take minutes, and track follow up actions for important Risk function or CRO meetings
• Handle confidential information with discretion and professionalism
• Coordinate travel, process expense claims, raise and receipting of purchase orders, as Departmental PO champion. 

Communication & Stakeholder Management

• Be the first point of contact for internal and external stakeholders to the Risk and Compliance function
• Develop and share internal communications, announcements, and team updates as appropriate
• Support the coordination of cross functional meetings, workshops, and leadership sessions
• Organise team events, offsites, and training sessions sourcing external venues, dealing with all logistical requirements.
• Identify opportunities to streamline processes and improve team efficiency
• Work alongside the EA to CRO and deputise for the EA during absences as required

Policy Framework Support:

• Manage the Policy Framework
• Assist in maintaining the internal policy management system.
• Support the tracking of policy review cycles.
• Support with ad hoc policy queries, as required.

Compliance and Financial Crime Support:

• Help prepare documentation for internal compliance reviews.
• Support with compliance monitoring reviews: evidence collection, testing, and analysis
• Co-ordinate on compliance queries with the compliance team and business areas
• Support with routine compliance and financial crime monitoring activities.
• Review employee personal trading declarations and maintain accurate records of personal account trading activities.

Desirable personal attributes aligned to what success looks like in the role:

• Detail-oriented and curious, with a willingness to learn in a hands-on environment and through own research.
• Sound judgement in ambiguous situations, knowing when to escalate issues versus resolve them independently
• Reliability and follow‑through, taking personal responsibility for delivering what has been committed, especially where regulatory or governance deadlines are involved
• Effective communicator, can structure insights into clear messages and effectively engages others within the Risk and Compliance function, and across other internal stakeholders.
• Innovative thinker – positive attitude to change and a willingness to embrace new ideas and techniques to improve performance.
• Flexible and adaptable, willing and able to adjust work focus to address competing Risk team priorities
• Collaborative and service-oriented, supporting colleagues across Risk and Compliance and understanding the importance of this role as enabling others to perform effectively
• Respectful and approachable, able to build trust and effective working relationships across teams and functions
• Professional assertiveness, able to ask for clarification, chase actions, or challenge politely when needed
• Calm and composed under pressure, particularly when supporting SLT meetings or time‑critical requests

Requirements

Knowledge

• Basic understanding of UK financial services regulation, specifically the role of the FCA and PRA and why firms like PIC are regulated
• Basic understanding of what compliance is and why it is important in a regulated organisation
• Knowledge of administrative processes such as diary management, meeting coordination, document control, and handling confidential information

Skills

• Strong organisational, planning and time management skills
• Clear written and verbal communication ability
• Strong attention to detail and maintaining accurate records
• Ability to prioritise tasks to meet deadlines
• Confident use of MS Excel, MS PowerPoint, MS Word for tracking, reporting and documentation

Experience

Essential

• Minimum 1 year’s professional experience in any structured office or corporate environment
• Experience providing administrative and coordination support

• Demonstrated ability to work accurately and reliably in a role involving sensitive information

Desirable

• Experience working in financial services or insurance industry
• Entry level financial services / Compliance qualifications such as Chartered Insurance Institute CF1 or RO1, or ICA Certificate in Compliance

DEI at PIC

At PIC, we believe that true innovation stems from embracing diverse perspectives, backgrounds and experiences. We are committed to building a workplace where every individual, regardless of race, gender identity, sexual orientation, disability, age, religion, or socio-economic background, feels valued, heard and empowered to succeed. We hold ourselves accountable through ongoing initiatives, such as inclusive hiring practices, and equitable career development opportunities that support belonging and community. While we’re proud of our progress, we recognise there’s work ahead, and we remain dedicated to listening, learning and evolving together.

Benefits

In addition to a competitive base salary and the opportunity to participate in our annual, performance-related bonus plan, upon joining us here at Pension Insurance Corporation, you will get access to some great benefits, including private medical insurance, 28 days’ annual leave (excluding bank holidays), a generous pension scheme and much more.