Junior Product Expert (Support) Full Time NEW

Join one of the north’s fastest-growing tech companies

Force24 is now one of the leading marketing automation platforms in the UK, used by over 6,000 marketers. In what is a really exciting time for our business, we have a new opportunity for a Product Expert to join our team. Our Product Experts are dedicated to driving customer value and ensuring customer satisfaction. This role focuses on proactive engagement, strategic consultation, and expertise-driven training to maximize customer success and foster long-term relationships.

As a Product Expert, you’re at the heart of our customers’ success. You’ll deliver expert guidance, hands-on support, and personalised 1:1 training across the Force24 and SoAmpli platforms, helping customers get the most from their investment.

You’ll lead tailored training sessions, drive adoption, and build confidence, while also acting as a trusted advisor, supporting onboarding, answering questions, and solving problems. Your role directly powers our promise of “free training and support for life.”

What You’ll Do

Customer Support & Success

• Be the go-to expert for customers via live chat, email, and phone.

• Drive issues to resolution, keeping customers informed and supported every step of the way.

• Share best practice tips and actionable guidance to help customers succeed.

Onboarding, Training & Adoption

• Own end-to-end onboarding, setting customers up for success from day one.

• Deliver engaging, tailored 1:1 training sessions that drive adoption and value.

• Spot knowledge gaps, recommend training, and teach advanced features and best practices to customers.

• Keep customers confident and capable with product, expertise & enablement

• Translate customer needs into clear, practical guidance.

• Demonstrate the platform with energy, confidence, and clarity.

• Act as an internal expert, sharing insights and updates to keep the team ahead.

Content & Knowledge Sharing

• Create content that educate, help hub articles, guides, videos, and training materials.

• Work with marketing and product teams to make sure content matches what customers need, feeding directly into our products roadmap.

What We’re Looking For

• Customer-focused and engaging: loves interacting with customers, presenting, and guiding them to success.

• Confident communicator: can simplify complex ideas, deliver 1:1 training, and keep customers inspired.

• Organised and proactive: manages multiple priorities while staying on top of customer needs.

• Technically capable: learns new platforms quickly and explains them clearly.

• Self-motivated and relationship-driven: passionate about customer success, education, and building strong, lasting connections.

• Interest in Marketing or Technology with a drive to develop personally and professionally.