Delivery and Development Manager Full Time NEW

Job title: Delivery and Development Manager (4181)Salary: Circa £65k plus excellent benefitsGrade: Pay Band 3Contract type: TfL Reference: 4181Team: Sponsored Services Shared Resources Team Directorate: Chief Operating OfficerContract details: 12 Month Fixed Term ContractLocation: Southwark / Greenwich / HybridApplication closing date: Sunday 10th May 2026 at 23:59All offers of employment are subject to satisfactory right‑to‑work checks. Candidates must be able to demonstrate their right to work in the UK. At the present time TfL is unable to offer visa sponsorship for this role.Hybrid working within this role enables a balance of 50 per cent of time split between the office and home over a 4-week period. Hybrid working arrangements can evolve subject to business requirements.This is a high-impact opportunity to play a pivotal role in the delivery of commercially significant and customer‑critical projects across Sponsored Services, including the London Cable Car, Santander Cycles and London River Services.As Delivery and Development Manager, you will lead complex, high‑profile projects that directly contribute to safety, operational excellence and revenue growth. Your work will help create distinctive, world‑class customer experiences, combining physical assets with innovative technology and audio‑visual solutions, delivered within a live operational environment.You will take ownership of projects from concept through to delivery, translating commercial ambition into clear, deliverable plans and making timely, informed decisions to drive progress. The role requires confident leadership, sound judgement and the ability to balance risk, opportunity and customer impact when navigating ambiguity.You will work closely with a wide range of internal and external stakeholders, including borough and stakeholder engagement teams, contracted operators, governance boards, engineering, marketing and specialist delivery partners. Through these relationships, you will lead decision‑making, resolve issues and ensure projects are delivered safely, commercially and with a strong focus on the customer.In This Role, You Willlead the delivery of operational, safety and customer-focused projects with values of up to £20mtranslate approved business cases into clear project requirements, milestones and delivery strategiesbalance revenue generation, customer experience and value for money to achieve sustainable outcomescollaborate with a wide range of internal teams, contractors and commercial partnerswork flexibly across locations to ensure successful and safe project deliveryKey AccountabilitiesAs a member of the Sponsored Services Business Development team, you will be accountable for the safe, timely and commercially robust delivery of projects. You will provide leadership and assurance across delivery, protecting TfL’s reputation and driving positive customer outcomes.plan and manage projects up to £20m in value using TfL delivery methodology and governance to ensure intended commercial, customer and operational benefits are realisedtranslate business case assumptions such as ticket sales, revenue projections and customer growth into clear project requirements, milestones and measurable outcomesoptimise project outputs to maximise revenue generation, customer experience, value for money and long‑term commercial performanceestablish and maintain proactive, professional relationships with contractors, suppliers and delivery partners to realise London Cable Car business benefitsnegotiate, procure and authorise project contracts and variations within agreed authority levels to support value for money and commercial viabilityagree major project requirements with Project Sponsors and Contract Managers to ensure alignment with business objectivesidentify and manage interfaces and dependencies between assigned projects and wider network activitiesprepare and manage detailed implementation plans including programmes, cost plans, resource requirements and responsibility matriceschampion best practice across internal teams and external consultants to strengthen delivery standards and protect organisational reputationproactively identify, manage and mitigate delivery, commercial and reputational risks in line with governance arrangementsinfluence stakeholders, sponsors and contractors to secure alignment, support decision making and resolve issues collaborativelymanage day‑to‑day project governance, reporting and controls, escalating issues as appropriateensure compliance with health and safety legislation and actively contribute to a positive safety cultureKnowledge (essential)Skills, knowledge and experiencegood knowledge of project and programme management methodologies and their practical applicationunderstanding of commercial drivers and customer behaviour in revenue‑generating or customer‑facing environmentsgood knowledge of project control tools, techniques and reporting practicesunderstanding of project budgeting, procurement processes and contract managementprofessional qualification in project management such as PRINCE2 or APMPdegree or equivalent qualification (desirable)Skills (essential)ability to develop and deliver robust plans to tight timescales in complex, multi‑stakeholder environmentsconfidence to challenge assumptions and ensure decisions support commercial and customer outcomesstrong problem‑solving capability with the ability to remain effective under pressureability to manage personal workload and adapt approach to meet changing prioritiesproven ability to build effective working relationships with colleagues, contractors and senior stakeholdersstrong influencing and negotiation skills to support joint decision‑makingexcellent commercial awareness with the ability to manage cost, risk and valueclear, confident written and verbal communication skillsability to assess project options using commercial, customer and performance dataExperience (essential)experience delivering projects with measurable commercial outcomes such as revenue‑generating infrastructure, visitor attractions or customer‑facing servicesexperience working in complex, multi‑disciplinary, matrix‑managed environmentsproven accountability for delivering high‑value projects to time, budget and qualityexperience leading and managing small teamsexperience managing performance through external contractors and suppliersApplication Process Please apply using your CV Think carefully about the skills, knowledge and experience in the advert and cover this in your CV PDF format preferred and do not include any photographs or images Closing date for applications: Sunday 10th May 2026 at 23:59 Equality, diversity and inclusionWe are committed to equality, diversity and inclusion. We want to represent the city we serve, which will help us become a more innovative and efficient organisation. Our goal is to make our recruitment as inclusive as possible. We are a disability confident employer who guarantee an interview to any disabled candidate who meets all of the essential criteria. We also use anonymising software that removes identifying information from CVs and cover letters to make the process fair.BenefitsIn return for your commitment and expertise, you will enjoy excellent benefits and scope to grow. Rewards vary according to the level of role but mostly include the below:Final salary pension scheme Free travel for you on the TfL network Reimbursement of 75% of the cost of a standard class Ticket for National Rail travel from home30 days annual leave plus public and bank holidays TfL is committed to work-life balance, operating a hybrid working approach where business and role requirements allowPrivate healthcare discountedTax-efficient cycle-to-work programmeRetail, health, leisure and travel offers Discounted Eurostar travel Vetting ProcessAt Transport for London, safety, trust and fairness sit at the heart of how we recruit. Our Vetting Charter (https://tfl.gov.uk/corporate/careers/our-vetting-process) explains the checks we carry out before you join us, helping ensure we create a safe, inclusive and reliable network for everyone who depends on our services. We simply ask that the information you provide is honest and accurate so we can progress your application smoothly. If something doesn’t match or can’t be verified, we may not be able to move forward with your application, but we’ll always treat you with transparency, respect, and clear communication throughout.