Defence Business Services (DBS) – HRACS Team Leader Full Time

Job Summary

Are you a dedicated person who is passionate about making a difference?

Would you like to work for the Ministry of Defence? 

Defence Business Services (DBS) is one of the largest shared service organisations in Europe that provides a wide range of corporate services, to over 1.2 million end users, including serving and past military and families, as well as MoD civil servants and industry. DBS delivers large scale administration and smaller specialist services to enable the wider MOD to focus on its core aims, maintaining the UK’s Defence and Security. Services include Human Resources, Pay, Veterans, Finance and Procurement.

• Our Vision – To support UK defence customers with outstanding service every time.
• Our Mission – Together we will proudly support Defence, continuously improving and delivering flexible, timely, sustainable and value for money services that underpin the whole force and enhance operational capability. 

DBS is committed to creating a great place to work for all our colleagues. We are building an inclusive culture and respectful environment that reflects the diversity of the society. 

We want to maximise the potential of everyone who chooses to work for us through opportunities to develop your skills and experience. We also offer a range of flexible working patterns and support to make a fulfilling career accessible to you and offer a Civil Service pension with an average employer contribution of 28.97%. Where your role permits, we support a blended working approach alternatively known as hybrid working.

Where business needs allow, some roles may be suitable for a combination of office and home-based working.  This is a non-contractual arrangement where all office-based employees will be expected to spend a minimum of 60% of their working time in office, subject to capacity and any required workplace adjustments. Requirements to attend other locations for official business, or work in another MOD office, will also count towards this level of attendance. Applicants can request further information regarding how this may work in their team from the Vacancy Holder (see advert for contact details). Defence Business Services cannot respond to any questions about working arrangements.

DBS has recently undertaken a review of its operational locations in the North West, and have consolidated all activities in Norcross, Blackpool. A further move, to the new Government Hub at Talbot Gateway in Blackpool, is scheduled to take place in 2027.

Come and join the DBS community today!

https://youtu.be/gUw0ToaRGgk

Job Description

You will be responsible for leading a team of professional caseworkers providing full line manager support, including coaching, technical input, and assurance. You will provide expert knowledge of the Department’s HR policies and procedures and their practical application, to include but not limited to:

• Attendance Management
• Conduct and Discipline
• Grievance
• Bullying, Harassment, Discrimination and Victimisation
• Performance
• Employment Tribunals.

You will be responsible for the management of personal complex cases.

You will contribute to the collection and interpretation of information and data.

There is also a requirement for regular business travel nationally; including overnight stays.

DBS supports Flexible Working, and hybrid working is adopted within the service. The weekly departmental office attendance standard is 60% in office and 40% homeworking. During initial training periods this may be increased slightly.

DBS supports Flexible Working, and the hybrid approach taken within HRACS is 40% Office Attendance/ 60% Homeworking. During initial training periods this may be increased.

Your Duties Will Include:

• Leading a team of operational staff and supporting them in delivering the agreed customer experience and performance standards.
• Deliver critical and highly complex case work; and act as first port of call for case advice to staff within the team. Areas of advice will include:
• Managing the team to build organisational capability and resilience.
• Delivering a culture of continuous development through a programme of structured learning, upskilling and knowledge management.
• Fulfil information and data capture requirements by ensuring that all processes are followed accurately and consistently.
• Deliver improvement and learning through identifying and documenting issues with the application and compliance of corporate policy/procedures and internal processes.
• Leading on a specified policy offering partnership support and high level insights and MI to an assigned policy portfolio area.
• Interpret internal MI; manage Team volumes, ensure consistent application of a quality service & early case resolution to ensure performance against agreed service levels.
• Active involvement in the identification and review of business improvements and implementation of change.
• Collaborate with other members of the senior team to ensure that all elements of the end-to-end design continue to deliver the overall team objectives.
• Manage governance of customer activity through escalation process and active discussions with stakeholder representatives.
• Work collaboratively with customers; interpret and discuss external MI reaching bespoke solutions to individual customer requirement where appropriate.
• Provide a bespoke service where appropriate, to meet stakeholder requirement through collaborative working with other Team Leaders and Operations Manager.
• Facilitate workplace dispute/meditations.

Your Duties Will Include:

• Leading a team of operational staff and supporting them in delivering the agreed customer experience and performance standards.
• Deliver critical and highly complex case work; and act as first port of call for case advice to staff within the team. Areas of advice will include:
• Managing the team to build organisational capability and resilience.
• Delivering a culture of continuous development through a programme of structured learning, upskilling and knowledge management.
• Fulfil information and data capture requirements by ensuring that all processes are followed accurately and consistently.
• Deliver improvement and learning through identifying and documenting issues with the application and compliance of corporate policy/procedures and internal processes.
• Leading on a specified policy offering partnership support and high level insights and MI to an assigned policy portfolio area.
• Interpret internal MI; manage Team volumes, ensure consistent application of a quality service & early case resolution to ensure performance against agreed service levels.
• Active involvement in the identification and review of business improvements and implementation of change.
• Collaborate with other members of the senior team to ensure that all elements of the end-to-end design continue to deliver the overall team objectives.
• Manage governance of customer activity through escalation process and active discussions with stakeholder representatives.
• Work collaboratively with customers; interpret and discuss external MI reaching bespoke solutions to individual customer requirement where appropriate.
• Provide a bespoke service where appropriate, to meet stakeholder requirement through collaborative working with other Team Leaders and Operations Manager.
• Facilitate workplace dispute/meditations.

Person specification

Essential Criteria

• An understanding of employment law.
• Coaching skills.
• Confidence to challenge

Desirable Criteria

• An experienced HR professional with casework experience.
• Experience within employee support or wellbeing.
• Line management experience.
• CIPD Membership and a Minimum of Level 5 Qualification or to be achieved within 2 years of taking up the post.

Behaviours

We’ll assess you against these behaviours during the selection process:

• Leadership
• Changing and Improving
• Working Together
• Managing a Quality Service

Alongside your salary of £46,040, Ministry of Defence contributes £13,337 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

• An environment with flexible working options Monday-Friday
• 25 days paid annual leave rising (1 day per year) to 30 days upon completion of 5 years’ service (pro rata). In additional to 8 public holidays per year, you will also receive leave for HM The Sovereign’s birthday
• Hybrid working where role permits
• An opportunity to be considered for Reward and Recognition
• Family-friendly policies including – parental leave and adoption leave
• Learning and development tailored to your role
• Professional and personal development of skills
• A culture encouraging inclusion and diversity
• Minimum of 15 days special leave in a rolling 12 month period for volunteer reserve commitments
• Special paid leave to volunteer up to 6 days per year
• A Civil Service pension with an average employer contribution of 28.97%

Allowances

The post does not offer relocation expenses.

Please be advised that the Department is conducting a review of all pay related allowances which could impact on those allowances that the post currently being advertised attracts.

External recruits who join the MOD who are new to the Civil Service will be subject to a six-month probation period.  

Employment Hours

This position is advertised at 37 hours per week.

Please Note: Expenses incurred for travel to interviews will not be reimbursed.

Please be advised that the Department is conducting a review of all pay related allowances which could impact on those allowances that the post currently being advertised attracts.

Any move to MOD from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk/.

The Ministry of Defence is committed to providing a safe and healthy working environment for its staff which includes educating them on the benefits of not smoking, protecting them from the harmful effects of second-hand smoke and supporting those who want to give up smoking. Under the Smoke-Free Working Environment policy, Smoking and the use of all tobacco products (including combustible and chewing tobacco products) will not be permitted anywhere in the Defence working environment however some exemptions are in place, please refer to local guidance. The policy is Whole Force and includes all Defence personnel, contractors, visitors and other non-MOD personnel. All applicants seeking, considering, or accepting employment with the Ministry of Defence should be aware of this policy and that it is already in place at a number of Defence Establishments.

MOD Recruitment Satisfaction Survey – We may contact you regarding your experience to help us improve our customer satisfaction. The survey is voluntary and anonymous. You may however be given the opportunity to provide additional information to help us improve our service which includes the collection of some personal data as defined by the United Kingdom General Data Protection Regulation (UK GDPR). The MOD Privacy Policy Notice sets out how we will use your personal data and your rights.

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.

Please ensure that at the application and interview stages of the campaign you review the Success Profiles Framework to assist you in the demonstration of your skills and experience.

Your suitability for the role will be assessed using the Success Profile elements that have been chosen for this campaign. Each element will be scored accordingly, and the successful candidate will be appointed on merit.

Applications Will Be Sifted On All Success Profile Elements, But In The Event Of a High Number Of Applications, An Initial Sift Will Be Conducted On The Following Success Profile Elements:

Primary: Behaviour – Leadership

Secondary: Behaviour – Managing a Quality Service

At application stage, you will be assessed against the following:

Experience

• Candidates will be required to provide CV details to include job history; qualification details and previous skills and experience.
• Candidates will be required to provide a statement of suitability in no more than 750 words.

Please provide information of how you meet the criteria set out in the job description. You may wish to further include examples of how you have tackled similar tasks or demonstrated the skills outlined in the job advert.

Behaviours

• Leadership
• Changing and Improving
• Working Together
• Managing a Quality Service

At interview stage, you will be assessed against the following:

Behaviours

• Leadership
• Changing and Improving
• Working Together
• Managing a Quality Service

In The Rare Case Where Individuals Have Exact Matching Scores, The Order Of Merit Will Be Determined Based On The Behaviour Scores At Interview In The Following Order:

• Behaviour – Leadership
• Behaviour – Changing and Improving
• Behaviour – Working Together
• Behaviour – Managing a Quality Service

If Candidate Scores Are Still Exact, The Merit Order Will Then Be Determined On The Sift Score In The Following Order:

• Career – Job History
• Career – Qualification Details
• Career – Previous Skills
• Career – Personal Statement
• Behaviour – Leadership
• Behaviour – Managing a Quality Service
• Behaviour – Working Together
• Behaviour – Changing and Improving

Application sifting to take place late May 2026 with interviews to follow currently taking place via MS Teams and to be conducted Early June 2026.

We want to offer opportunities to all who are successful at interview for our roles, but this isn’t always possible, so we do hold candidates on an active reserve list for 12 months.

A minimum of 2 full working days’ notice will be provided for interviews. We endeavour to stick to these dates, but these are subject to change around business needs. The Civil Service embraces diversity and promotes equality of opportunity. There is a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. If you need to advise us that you need additional help or reasonable adjustments for the recruitment process, please contact: DBS-EnhancedRecruitmentTeam@mod.gov.uk

MOD Recruitment Satisfaction Survey – we may contact you regarding your experience to help us improve our customer satisfaction. The survey is voluntary and anonymous. You may however be given the opportunity to provide additional information to help us improve our service which includes the collection of some personal data as defined by the United Kingdom General Data Protection Regulation (UK GDPR). The MOD Privacy Notice sets out how we will use your personal data and your rights.

As a result of the changes to the UK immigration rules which came into effect on 1 January 2021, the Ministry of Defence will only offer sponsorship for a skilled worker visa under the points-based system, where a role has been deemed to be business critical. 

The role currently being advertised has not been assessed as business critical and is therefore NOT open to applications from those who will require sponsorship under the points-based system. Should you apply for this role and be found to require sponsorship, your application will be rejected, and any provisional offer of employment withdrawn. 

To assist with your application please find attached -  

DBS Candidate Information Guide – Working for Defence Business Services – GOV.UK (www.gov.uk) 

(26) UK Ministry of Defence: Life , LinkedIn

Feedback will only be provided if you attend an interview or assessment.

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.

Security

Successful candidates must undergo a criminal record check.

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).See our vetting charter (opens in a new window).

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Successful candidates must undergo a criminal record check.

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).See our vetting charter (opens in a new window).

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This Job Is Broadly Open To The Following Groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission’s recruitment principles (opens in a new window).

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission’s recruitment principles (opens in a new window).

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job Contact :

• Name : Deborah Taffee
• Email : Deborah.Taaffe100@mod.gov.uk

Recruitment team

• Email : DBS-EnhancedRecruitmentTeam@mod.gov.uk

Further information

Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. If you feel a department has breached the requirement of the Recruitment Principles and would like to raise this, please contact DBS-EnhancedRecruitmentTeam@MOD.gov.uk in the first instance. If the role has been advertised externally (outside of the Civil Service) and you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: http://civilservicecommission.independent.gov.uk/civil-service-recruitment/complaints/