Customer Technical Support Full Time

Job Overview

We’re looking for a proactive and customer-focused individual to join our award-winning team in Stokesley. If you’re enthusiastic, tech-savvy, and thrive in a fast-paced environment, this is a fantastic opportunity to be part of a friendly and knowledgeable telecoms company with over 30 years of industry expertise.

This hybrid role blends customer service and technical support, making it ideal for someone who enjoys solving problems, building rapport, and working with telecoms and IT systems. Whether you’re handling service queries or configuring customer equipment, your contribution will help maintain the high standards we’re known for.

What You’ll Be Doing

• Responding to customer queries including billing inquiries, delivery issues, SIM swaps and handset troubleshooting on desk phones and mobile handsets
• Diagnosing and reporting network issues such as FTTC, Ethernet, and VOIP
• Configuring customer equipment including wireless networks, hosted systems, routers, and switches
• Support customers with mobile related issues including connectivity, device set up and account queries
• Managing and maintaining cloud-hosted infrastructure
• Coordinating with internal teams and external partners to ensure timely resolutions
• Recording all customer interactions in our CRM system
• Occasional site visits as required
• Identifying recurring issues and contributing ideas to improve our processes

What We’re Looking For

• Strong communication and listening skills
• A customer-first mindset with great problem-solving abilities
• Understanding of broadband, Ethernet connectivity, and hosted systems
• Confident using Outlook, Excel, and CRM systems
• Previous experience in telecoms, IT, or technical support is an advantage
• A team player who enjoys working collaboratively

What You’ll Get

• Initial and ongoing training and support
• Salary from £30,000 depending on experience
• 28 days holiday including bank holidays
• Loyalty-based holiday increases
• A day off on your birthday
• Access to a pension scheme with employer contributions
• A modern office with breakfast bar and dedicated staff parking

We’re a family-owned and operated business, proud to be a direct network partner serving local, regional, and national clients.

Join us and be part of one of the fastest-growing companies in our sector—where your contribution truly matters. Based on Stokesley Business Park, we offer a supportive environment with real opportunities for growth.