Customer Support Advisor Apprentice Full Time NEW

Are you looking to start your career in customer service and gain a recognised qualification at the same time? We’re offering an exciting opportunity to join our Customer Experience team as a Customer Support Advisor Apprentice. You’ll become a key point of contact for customers, supporting them with queries and learning how to deliver a high-quality service in a busy call centre environment. This role is designed to help you build confidence, develop communication skills, and gain valuable workplace experience while completing a Customer Service Apprenticeship.

The role is full time, Monday to Friday, with NO weekends or evenings! You will benefit from a flexible rolling shift pattern 8AM to 4:30PM, 8:30AM to 5PM or 9AM to 5:30PM.

Key responsibilities include:

• Handling inbound customer calls and supporting with general enquiries
• Listening to customers and understanding their needs
• Providing clear and helpful information about products and services
• Supporting with customer issues and learning how to resolve complaints effectively
• Updating customer records and using internal systems
• Working with colleagues across different teams to find solutions
• Building confidence in delivering a professional and friendly customer experience
• Developing your skills through training and your apprenticeship programme

The ideal Customer Service Apprentice will have/be;

• A positive attitude and willingness to learn
• Good communication skills and confidence speaking to people
• Basic IT skills
• Ability to work as part of a team
• Reliable, organised, and motivated to develop new skills
• No previous experience is required – full training and support will be provided

On top of working for the UK’s leading integrated health and safety experts, you’ll also receive:

• A Customer Service Apprenticeship qualification
• A structured 18-month development programme
• Full training and ongoing support from experienced colleagues
• Hands-on experience in a professional call centre environment
• Opportunity to build a long-term career in customer service

As well as:

• 32 days holiday inclusive of bank holidays
• 2 fully paid Community Volunteering days every year
• An excellent pension (up to 8% Arco contribution) and x4 Life Assurance scheme
• A huge range of discounts to help with cost of living via Perkbox plus Employee Discount on Arco products
• Free, 24-hour access to our Employee Assistance Programme
• Health Cash Plan where we’ll reimburse up to 100% of everyday healthcare costs
• Access to our Learning Management System, to support your personal and career development
• Long-term service awards – we’re proud to have employees who have worked for us for 40 years

About Us

With a proud 140-year legacy, you’ll be part of something special when you join the UK’s leading safety experts. As the only integrated safety products and services business, Arco’s size, scale and reputation are why we have such an impressive portfolio of satisfied customers.

It’s an exciting time for us, and whatever your role, you’ll play a part in Arco’s journey to become more profitable and sustainable. To drive a performance culture, we consistently invest in our people to ensure we push for shared success. We respect and value everyone’s unique skills, experience and ideas so you’ll have ample opportunity to help shape our future growth and be rewarded for delivering against our targets.

At Arco, inclusion means ensuring everyone feels valued, respected and able to be their best. We celebrate the unique skills, experiences and perspectives each colleague brings, and we’re committed to creating a supportive environment where everyone can thrive. As part of our journey to everyday inclusion, we recognise that individual needs may vary. If you require any reasonable adjustments or additional support during the recruitment process, please let us know. Be Safe, Be Yourself, Be Your Best.