Customer Success Manager – Defence and Intelligence Full Time

This role sits at the intersection of customer success, geospatial technology, and mission-critical defence and intelligence applications. You will act as a trusted advisor to strategic customers across the EMEA region, helping them maximize the value of advanced Earth observation data and cloud-based analytics solutions. Working in a highly international and mission-driven environment, you will own customer relationships end-to-end, with a strong focus on retention, expansion, and value realization. You will collaborate closely with sales and cross-functional teams to ensure customers achieve their operational and strategic goals. The role requires both technical understanding and strong relationship-building skills to support complex government and defence use cases. It is ideal for someone who thrives in a fast-moving, impact-oriented environment where technology directly supports real-world decision-making.

Accountabilities

• Build, manage, and strengthen long-term strategic relationships with defence and intelligence customers across the EMEA region
• Act as the primary point of contact and trusted advisor throughout the customer lifecycle, ensuring value realization and satisfaction
• Drive product adoption and expansion by helping customers effectively integrate and use geospatial and Earth observation solutions
• Lead onboarding and training activities for new customers to ensure successful implementation and engagement
• Co-own renewal processes in collaboration with sales teams, focusing on retention and contract continuity
• Provide ongoing customer support, proactively addressing needs and escalating issues when necessary
• Collaborate closely with sales, product, and technical teams to deliver tailored solutions and improve customer outcomes
• Apply domain expertise in defence, intelligence, and geospatial technologies to guide customer strategy and usage

Requirements

• Minimum of 4 years of experience in Customer Success, Account Management, or a similar customer-facing role
• Proven experience managing relationships with defence, intelligence, or government customers
• Bachelor’s degree in a relevant field
• Strong understanding of geospatial technologies, remote sensing, or GIS is highly desirable
• Excellent communication and coordination skills in international environments
• Professional fluency in English and Arabic
• Ability to work independently in a fast-paced, complex, and multi-stakeholder environment
• Strong problem-solving skills with a proactive, customer-centric mindset
• Willingness and ability to travel internationally as required

Benefits

• Competitive compensation package aligned with experience and location
• Equity participation in the company’s long-term success
• Flexible remote-first working model with hybrid options where applicable
• Paid time off including vacation, holidays, and company-wide days off
• Employee wellness and mental health support programs
• Home office and internet reimbursement
• Learning and development support, including tuition reimbursement and access to online learning platforms
• Paid volunteering time off to support personal causes and community engagement
• Inclusive, mission-driven, and globally distributed team culture

How Jobgether Works

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role’s core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.