Customer Success Assistant Full Time NEW

Full Time • Hybrid • SaaS • Automotive Industry

Are you tech-savvy, people-focused, and enjoy engaging with customers? We’re looking for a proactive Customer Success Assistant to join our growing team, helping to support and engage clients across the automotive sector.

About the Role

As a Customer Success Assistant, you’ll play a key part in ensuring our customers have a smooth, positive experience with our SaaS business management platform. You’ll work closely with our Customer Success Manager to keep clients motivated, informed, and successful, with particular emphasis on ensuring that our customers get the most out of the software package.

You’ll be proactive in spotting opportunities for customer benefit, help to prepare relevant documentation and plan strategies for ongoing customer retention and engagement. In addition to this, you’ll play a supportive role to the Customer Services Team and be able to handle incoming support calls and emails with confidence.

Office hours: 8:30am-5:00pm or 09:00am-5:30pm Monday-Friday
Hybrid working: office days are Tuesday, Thursday and Friday, home days are Monday and Wednesday
Remuneration: £25,000-£30,000 per annum, dependant on experience

What You’ll Do

• Monitor customer usage and internal developments and highlight potential issues or opportunities
• Support the Customer Success Manager with follow-ups, reporting, and day-to-day tasks
• Gather customer feedback and help identify trends to improve our service
• Collaborate with internal teams (Product, Sales, Support) to resolve customer needs
• Aid the creation of support, training and marketing content for both staff and customers
• Handle incoming support calls and emails with confidence, professionalism, and clarity

What You’ll Bring

• Strong communication skills, both written and verbal
• Excellent organisational skills and attention to detail
• Comfortable using computers, mobile apps and general office software
• A proactive, customer-focused mindset
• Ability to self-motivate, manage multiple tasks and prioritise effectively
• Confidence and composure when handling incoming support calls
• Experience in customer service, support, or administrative roles is strongly beneficial

Who You Are

• Professional, approachable, and patient
• Curious and eager to learn about our software and its place in the automotive industry
• Collaborative, reliable, and adaptable in a fast-moving environment

Why Join Us?

• Hybrid working role (3 days in the office, 2 days at home)
• City centre location with convenient transport links
• Supportive team culture with plenty of room to develop your skills
• Work with innovative technology shaping the future of automotive operations
• Sociable, friendly team with occasional informal staff outings after work

Job Types: Full-time, Permanent

Pay: £25,000.00-£30,000.00 per year

Work Location: Hybrid remote in Worcester WR1 3QA