Customer Service Sales Support Full Time

About the Role:

We are eWorld, a DTC eCommerce company operating across the UK and EU markets, based in Yerevan, Armenia, at Woods Center.

We are growing our Signal Hero project and are looking for a Sales & Customer Support Specialist with strong experience in customer communication, problem-solving, and daily operations.

This is a remote role with the option to work from our office at Woods Center, Yerevan.

What You Will Do

– Handle international customer inquiries via email, live chat, and phone

– Help customers choose the right product based on their needs

– Process daily orders and coordinate with vendors, suppliers, and logistics partners

– Manage customer issues, including troubleshooting, returns, refunds, and replacements

– Maintain clear, professional, and timely communication with customers

– Follow up on leads and support sales opportunities when needed

Requirements

– Strong English communication skills, both written and spoken (highly important)

– Fast learner with the ability to understand technical products and processes

– Strong logical thinking and problem-solving skills

– Experience in eCommerce, customer support, sales, or logistics

– Ability to manage multiple tasks and work under pressure

– Experience working with UK customers is a strong advantage

– German language skills are a plus

Working Hours and Salary

Monday to Friday

10:00 AM to 8:00 PM (Armenian time)

Salary starting from 330,000 AMD net

How to Apply

Please send your CV to: hiring@eworldsystems.co.uk

Include a short cover letter answering:

Where did you find this role

Why do you believe you are a good fit for this position

Important

To confirm that you have read the full job post, please include the word “Signal” in the subject line or at the top of your email.

Hiring Procedure

Step 1

You will receive a call for the initial interview

Step 2

A short interview to evaluate your English speaking skills

Step 3

A written test to assess logic, attention to detail, and problem-solving ability

We will start checking candidates’ applications from May 10.