Network Rail High Speed Ltd. (NRHS) is responsible for operating and maintaining the UK’s only international high-speed railway (HS1) owned by London St. Pancras Highspeed.
The 109km London St. Pancras Highspeed infrastructure consists of a diverse range of railway assets such as the track, signalling, overhead line, lineside buildings, depots, viaducts and long tunnels. NRHS is also responsible for operating and maintaining three international stations; St Pancras, Stratford and Ebbsfleet International
As a wholly owned subsidiary of Network Rail Infrastructure Ltd, NRHS is privately financed under an agreement with our client London St. Pancras Highspeed, undertaking a diverse range of activities from railway infrastructure maintenance and operations – through to station facilities management and retail on behalf of our client.¿
Our Vision: For everyone to love High Speed rail
https://www.networkrail.co.uk/running-the-railway/our-routes/network-rail-high-speed/
Our passengers and freight users are at the heart of everything we do. We help connect people to their friends and families and get goods to their destination safely and efficiently. We’re an organisation where people matter.¿ ¿ When you’re part of our team, you matter to us and you matter to millions.¿ Watch our video to find out more!
Expression of Interest
Customer Service Assistants & Station Control Assistants
Location: St Pancras International and Stratford International Station
Contract Type: Full Time Permanent & Fixed Term Contracts Available
Hours: Days, Nights, Weekends Unsociable hours
Salary: £27464 + location Allowance
Join Our Team and Keep the Station Moving
Be the face. Be the voice. Be the calm in the busy moments.
We’re looking for motivated, people-focused individuals to join our team at St Pancras or Stratford International as either a Customer Service Assistant or a Station Control Assistant . These are fast-paced, rewarding roles where no two days are the same.
Whether you’re out on the station floor supporting passengers or behind the scenes keeping information flowing, you’ll play a vital role in delivering a safe, smooth and positive experience for everyone who passes through the station.
We welcome applicants from all backgrounds – including those returning to work after a career break. We’re interested in your skills, attitude and potential.
What You’ll Be Doing
Depending on the role, your responsibilities will include a mix of customer-facing and operational duties:
Supporting Customers and Station Operations
Keeping Customers Informed
Safety, Security and Compliance
Responding to Incidents and Emergencies
Operating Systems and Equipment (Station Control Focus)
Teamwork and Flexibility
What You’ll Need (Essential)
Bonus Skills (Desirable)
Why You’ll Love This Role
This is a role with real purpose. You’ll be helping thousands of people every day – making journeys safer, smoother and more positive.
You’ll be part of a supportive team that values collaboration, confidence and customer care, in an environment that is dynamic, varied and rewarding.
Why you’ll love it here
Plus, more….
We’re All About Inclusion
We believe diversity drives innovation. Whoever you are, however you identify, wherever you’re from – if you’ve got the skills and the spark, we want you on our team. No suits required. Just bring your authentic self.
As part of the application process, you’ll be asked to complete your three-year employment history and upload your CV. You’ll also answer a short set of questions, which should take around 5-10 minutes to complete
After submitting your application, you’ll be invited to complete an AON English assessment. This must be completed within 72 hours of receiving the invitation. Failure to do so will result in your application being withdrawn.
If you pass this assessment you will be placed into a talent pool and invited to one of our upcoming assessment centres, the next one will be in July
Network Rail is a Disability Confident Leader and we’ll try our best to adapt the process and offer a reasonable alternative to help support people with disabilities access, apply and interview for roles. You can visit Evenbreak’s Career Hive for advice on accessibility support if you’re unsure of the options available. Should you require any reasonable adjustments/modifications, please add a note to your application.
All offers of employment are conditional upon satisfactory completion of pre-employment checks.
Keeping people safe on the railway is at the heart of everything we do. Safe behaviour is therefore a requirement of working for Network Rail. You should demonstrate your personal dedication to safety on your application.
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