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Canary Wharf, LondonJob SummaryWe are currently looking for an Operations Coordinator to join our Clinical Practice Research Datalink team in the Safety and Surveillance group.This is a full-time opportunity, on a 18-month fixed term contract/internal move/loan or temporary promotion basis. The role will be based in 10 South Colonnade, Canary Wharf London, E14 4PU. Please be aware that this role can only be worked in the UK and not overseas.Government departments and agencies are working towards implementing a minimum 60% attendance in office sites.We are currently implementing a flexible, hybrid way of working, with a minimum of 8 days per month working on site to enable the collaboration and contact with partners and stakeholders needed to deliver MHRA business. Attendance on site is driven by business needs so depending on the nature of the role, this can flex up to 12 days a month, with the remainder of time worked either remotely or in the office. Some roles will need to be on site more regularly.Who are we?The Medicines and Healthcare products Regulatory Agency enhance and improve the health of millions of people every day through the effective regulation of medicines and medical devices, underpinned by science and research.The Safety and Surveillance Group brings together into a single integrated structure devices and medicines safety expertise with enforcement capabilities. These functions will be supported by our data and evidence generating capabilities complementing our signal generating capabilities produced via the new Safety Connect System.Part of the Safety and Surveillance group, The Clinical Practice Research Datalink (CPRD), with support from the National Institute for Health and Care Research (NIHR), is the UK’s preeminent research service providing access to anonymised NHS data for research. In addition to supporting high quality observational research, CPRD has developed world leading services based on using real world data to support clinical trials and interventional studies.Job DescriptionWhat’s the role?This role offers an exciting opportunity to contribute to the UK Government’s premier data-driven research service. The Operations Coordinator is responsible for providing support for several CPRD business activities. Responsibilities include managing the enquiries helpdesk, liaising with external clients, compiling reports, supporting Human Resources (HR) and staff recruitment, managing data release and retention schedules, secretariat support for meetings and a wide variety of administrative duties including support for the CPRD Directorate.The post is based within the Business Management (BM) Team and reports to the Senior Operations Manager. We are seeking a proactive individual with experience of business administration and is an excellent communicator, highly organised, has excellent attention to detail with good written, numeracy and verbal communication skills.Key Responsibilities:Maintain accurate records.Business administration.Operational Support.Customer and stakeholder support and people management.People Management Who are we looking for?Our Successful Candidate Will Have The Following:Be educated to A Level including English and Maths or relevant professional experience. Have a high degree of computer literacy, specifically in office software packages.Have previous administrative experience in an office environment. Have experience in dealing with a wide range of stakeholders and handling queries.Have good writing and numeracy skills, with experience in preparing information for business reports.What’s the role?This role offers an exciting opportunity to contribute to the UK Government’s premier data-driven research service. The Operations Coordinator is responsible for providing support for several CPRD business activities. Responsibilities include managing the enquiries helpdesk, liaising with external clients, compiling reports, supporting Human Resources (HR) and staff recruitment, managing data release and retention schedules, secretariat support for meetings and a wide variety of administrative duties including support for the CPRD Directorate.The post is based within the Business Management (BM) Team and reports to the Senior Operations Manager. We are seeking a proactive individual with experience of business administration and is an excellent communicator, highly organised, has excellent attention to detail with good written, numeracy and verbal communication skills.Our Successful Candidate Will Have The Following:Be educated to A Level including English and Maths or relevant professional experience. Have a high degree of computer literacy, specifically in office software packages.Have previous administrative experience in an office environment. Have experience in dealing with a wide range of stakeholders and handling queries.Have good writing and numeracy skills, with experience in preparing information for business reports.Person specificationMethod of assessment: A=Application, I=Interview, T=Test Behaviour Criteria:Working Together (A, I)Managing a Quality Service (A, I)Experience Criteria:Previous administrative experience in an office environment. (A, I, T)Experience in dealing with a wide range of stakeholders and handling queries. (A, I)Technical Criteria:Educated to A Level including English and Maths or relevant professional experience. (A, I, T)Good writing and numeracy skills, paying attention to detail. (A, T)High degree of computer literacy, specifically in office software packages. (A, I)If you would like to find out more about this fantastic opportunity, please read our Job Description and Person Specification!Please note: The job description may not open in some internet browsers. Please use Chrome or Microsoft Edge. If you have any issue viewing the job description, please contact careers@mhra.gov.ukAlongside your salary of £34,183, Medicines and Healthcare Products Regulatory Agency contributes £9,902 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.Annual Leave: 25 days annual leave on entry, rising by one day for each completed year of service to a maximum of 30 days and pro-rata for part-time staff. PLUS 8 bank holidays Privilege Leave: 1 day Hours of Work: 37 hours (net) per week for full time staff in all geographical locations, including London and pro rata for part-time staff Occupational Sick Pay (OSP): One month full pay/one month half pay on entry, rising by one month for each completed year of service to a maximum of five months full pay/five months half pay Mobility: Mobility clause in contracts allowing staff to be mobile across the Civil ServiceCivil Service Pension Scheme. Please see the link for further information http://www.civilservicepensionscheme.org.uk/ For enquiries relating to the Civil Service Pension Schemes please contact MyCSP’s Pension Service Centre directly on 0300 123 6666 Flexible working to ensure staff maintain a healthy work-life balance Interest free season ticket loan or bike loan Employee Assistance Services and access to the Civil Service Benevolent Fund Eligibility to join Motoring , Boundless by CSMAVariety of staff and Civil Service clubs On-going learning and developmentArtificial intelligenceArtificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.Selection process detailsWe use the Civil Service Success Profiles to assess our candidates, find out more here.Online application form, including questions based on the Behaviour, Experience and Technical Success Profiles. Please ensure all application questions are completed in full; your application may not be considered if any responses are left blank. Our applications are CV blind, and our Hiring Managers will not be able to access your CV when reviewing your application. Test, further information will be supplied when you reach this stage Interview, which can include questions based on the Behaviour, Experience, Technical and Strengths Success Profiles. In the instance that we receive a high number of applications, we will hold an initial sift based on the lead criteria of Managing a Quality Service.Applicants are assessed on whether they meet any mandatory requirements as well as the necessary skills and experience for the role. Applications are scored based on the competency-based answers provided- ensure you have read these thoroughly and allow sufficient time. You can view the competencies for this role in the job description.If you require any disability related adjustments at any point during the process, please contact careers@mhra.gov.uk as soon as possible.Closing date: Sunday 17th May 2026Shortlisting date: Friday 22nd May 2026Interview date: Tuesday 2nd June 2026Candidates will be contacted within a week of the sift and the interviews completed to inform them of the outcome.If you need assistance applying for this role or have any other questions, please contact careers@mhra.gov.ukCandidates will be subject to UK immigration requirements as well as Civil Service nationality rules. Further information on whether you are able to apply is available here.Successful candidates must pass a disclosure and barring security check as well as animal rights and pro-life activism checks. People working with government assets must complete basic personnel security standard checks.Certain Roles Within The MHRA Will Require Post Holders To Have Vaccinations, And In Some Circumstances, Routine Health Surveillance. These Roles Include:Laboratory-based roles working directly with known pathogensMaintenance roles, particularly those required to work in laboratory settingsRoles that involve visiting other establishments where vaccination is requiredRoles required to travel overseas where specific vaccination may be required.Applicants who are successful at interview will be, as part of pre-employment screening subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment. A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.Any move to the MHRA from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility here.Individuals appointed on level transfer will retain their existing salary and are responsible for ensuring they fully understand the financial implications of any potential move and the impact (if any) on their terms. If an individual is in any doubt, they should seek clarification before accepting a job offer.Staff joining on promotion will receive up to a 10% increase of their current basic salary, or the pay band minimum, whichever is the greater.The individual will not retain any allowances paid by the former department/Agency, unless there are special circumstances, such as a reserved right to those allowances on transfer.Successful candidates may be subject to annual Occupational Health reviews dependent on role requirements. If you have any queries, please contactcareers@mhra.gov.uk.In accordance with the Civil Service Commissioners’ Recruitment Principles our recruitment and selection processes are underpinned by the requirement of selection for appointment on the basis of merit by a fair and open competition. If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, you should firstly contact careers@mhra.gov.ukIf you are not satisfied with the response you receive, you can contact the Civil Service Commission at: civilservicecommission.independent.gov.ukinfo@csc.gov.ukCivil Service CommissionRoom G/81 Horse Guards RoadLondonSW1A 2HQFeedback will only be provided if you attend an interview or assessment.SecuritySuccessful candidates must undergo a criminal record check.People working with government assets must complete baseline personnel security standard (opens in new window) checks.Successful candidates must undergo a criminal record check.People working with government assets must complete baseline personnel security standard (opens in new window) checks.Nationality requirementsThis Job Is Broadly Open To The Following Groups:UK nationalsnationals of the Republic of Irelandnationals of Commonwealth countries who have the right to work in the UKnationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil ServiceFurther information on nationality requirements (opens in a new window)Working for the Civil ServiceThe Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission’s recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission’s recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.Diversity and InclusionThe Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.Contact point for applicantsJob Contact :Name : The Resourcing TeamEmail : Careers@mhra.gov.ukRecruitment teamEmail : Careers@mhra.gov.ukFurther informationIn accordance with the Civil Service Commissioners’ Recruitment Principles our recruitment and selection processes are underpinned by the requirement of selection for appointment on the basis of merit by a fair and open competition. If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, you should contact the Resourcing Team at Careers@mhra.gov.uk, in the first instance. If you are not satisfied with the response you receive you can contact the Civil Service Commission at: civilservicecommission.independent.gov.uk – info@csc.gov.uk – Civil Service Commission Room G/8 1 Horse Guards Road London SW1A 2HQ
