Customer Service Advisor (French or Italian speaking) Full Time NEW

We are looking for a driven and confident individual to join our team working in a high-profile fertility industry. At Access Fertility we value our staff and respect that they have a life outside of work. Our culture encourages work life balance.

The role

This exciting role is at the heart of our service. The duties include:

• Informing patients about their options with Access Fertility and what programmes are available via phone.
• Assisting the patient through the enrolment process and helping them with anything they need along the way
• Taking queries via a range of channels including telephone calls, Emails & instant messages.
• Excellent time management skills along with a superb telephone manner.
• The applicant must also to be considerate and sympathetic to different patient situations as IVF is a sensitive subject.

Who are we?

Access Fertility is the first, largest and most trusted provider of IVF Refund & Multi-Cycle Programmes in the UK. We work with more than 60 partner fertility clinics to offer patients the chance to fix the cost of IVF treatment, make savings and receive a refund if they do not have a baby.

Who we are looking for

This role would suit anyone who has excellent customer service skills. An interest in healthcare and experience using Microsoft office packages is essential. Previous experience, while helpful, is not required as full training will be provided.

This role requires fluency in spoken and written English, together with fluency in either French or Italian. Candidates must be able to communicate confidently and professionally in both languages.

We have a team in the UK and in Spain. Our team members in the UK are currently following a hybrid model with the team attending the office twice per week.

Access Fertility has a diverse workforce, inclusive and supportive culture. We hope to attract candidates from all backgrounds who have a passion for the role fertility plays in society. Our aim is to make Access Fertility the best place to work for the staff we have and those we seek to attract!

We reserve the right to close the job advert depending on the number of responses received. Please submit your application as soon as possible to ensure it is considered in the selection process.

Job Types: Full-time, Permanent

Pay: £25,000.00-£28,000.00 per year

Benefits:

• Casual dress
• Company events
• Company pension
• Cycle to work scheme
• Health & wellbeing programme
• Life insurance
• Private medical insurance
• Sick pay
• Work from home

Education:

• A-Level or equivalent (preferred)

Experience:

• customer service: 1 year (required)

Language:

• English (required)
• French (preferred)
• Italian (preferred)

Work authorisation:

• United Kingdom (required)

Work Location: Hybrid remote in London EC4V 3DS