Customer Insights Manager Full Time NEW

Team – Insights ManagerWorking Pattern – Hybrid – 2 days per week in any of the Vitality offices (Bournemouth, London or Stockport). Full time hours.We are happy to discuss flexible working!Top 3 skills needed for this role: Advanced analytics and data solutions expertise Strategic insight and data storytelling Strong leadership and stakeholder managementWhat this role is all about:As Customer Insights Manager, you’ll lead our Insights team to turn data into clear, actionable recommendations that shape strategy and drive meaningful change. You’ll champion a customer‑first mindset, translating complex analytics into insight that informs both day‑to‑day choices and long‑term transformation.You’ll guide and develop a high‑performing team, uphold quality standards, and work collaboratively across the business to embed insight‑led choice making. You’ll oversee the design, development, and maintenance of our research and data solutions — including advanced SQL — creating a robust 360° customer view that enables continuous improvement.You’ll present insight and direction to senior leaders, influence customer‑driven strategies, and support major transformation initiatives. You’ll also drive enhancements in customer experience measurement and market intelligence, ensuring our insight capabilities stay ahead of the curve.Key ActionsLead, coach, and develop a multi-level analytics teamBuild and maintain robust data solutions (SQL, data models, integration pipelines) to support a 360° customer viewSet the vision and strategy for customer insight aligned to business goalsDeliver clear, contextualised, data‑driven insightsEnsure high-quality, reliable outputs across all deliverablesChampion advanced analytics, visualisation, and compelling data storytellingWork cross-functionally to embed customer insight across the organisationBuild strong stakeholder relationships and advise senior leadersOversee reports, dashboards, and presentationsContinuously enhance customer experience measurement and market intelligenceSupport customer journey development, VoC programmes, and survey designContribute to change initiatives at all levelsFront project planning, communication, and resource managementWhat do you need to thrive? Advanced analytical skills — data modelling, manipulation, visualisation, and dashboarding (Power BI, SQL, Python/R)Experience designing and maintaining data architecture for integrated customer viewsProven leadership in data-driven environmentsStrong commercial awareness and customer-centric strategic thinkingExcellent communication and stakeholder management skillsAbility to synthesise qualitative and quantitative data into actionable insightStrong prioritisation and time‑management skills across multiple projectsSo, what’s in it for you?Bonus Schemes – A bonus that regularly rewards you for your performanceA pension of up to 12%- We will match your contributions up to 6% of your salaryOur award-winning Vitality health insurance – With its own set of rewards and benefitsLife Assurance – Four times annual salaryThese are just some of the many perks that we offer! To view the extensive range of benefits we offer, please visit our careers page. Fantastic Benefits. Exciting rewards. Great career opportunities!If you are successful in your application and join us at Vitality, this is our promise to you, we will:Help you to be the healthiest you’ve ever been. Create an environment that embraces you as you are and enables you to be your best self. Give you flexibility on how, where and when you work. Help you advance your career by playing you to your strengths. Give you a voice to help our business grow and make Vitality a great place to be. Give you the space to try, fail and learn. Provide a healthy balance of challenge and support. Recognise and reward you with a competitive salary and amazing benefits. Be there for you when you need us. Provide opportunities for you to be a force for good in society. We commit to all these things because we want you to feel that you belong, and are supported to be happy and healthy.