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Customer Insight Analyst Hybrid – 1-2 days per weekWest Midlands basedFull-timeUp to £50,000 + up to 20% bonusWe’re supporting a large, well-established business in hiring a Customer Insight Analyst to join their Data & Analytics function on a permanent basis. This is a hands-on role with real commercial impact, working with rich customer-level data to drive insight across multiple areas of the business.The role is well suited to someone who is equally comfortable writing complex queries and presenting findings to senior stakeholders — communication and storytelling skills matter here as much as technical ability. What you’ll be doing: Conducting multi-channel data analysis to understand customer behaviour and identify commercial opportunitiesBuilding and maintaining dashboards that track performance across marketing channels and programmesDeveloping segmentation models to support more targeted and personalised customer communicationsAnalysing customer retention and churn patterns to identify opportunities for interventionPresenting insights clearly to stakeholders, including senior audiencesSupporting the development of new reporting solutions alongside existing BAU deliveryContributing to a longer-term data science roadmap, including exposure to ML and predictive modelling What we’re looking for: 3–5 years’ experience in a customer, marketing, or commercial analytics roleStrong SQL skills — essentialPower BI experienceConfident presenting data and communicating findings to non-technical stakeholdersPython or R experience — desirable What’s on offer: A varied role with genuine commercial impact across a large, diverse businessExposure to a modern data stack and an evolving data science roadmapA collaborative team environment with room to growHybrid working — 1-2 days per week in Birmingham City CentreUp to £50,000 salary + 20% bonusIf you are interested in this opportunity and would like to hear more, please apply with an updated CV and contact information, or reach out directly to
