Practice Manager | EMEA | Remote Full Time NEW

Grafana Labs is a remote-first, open-source powerhouse. There are more than 20M users of Grafana, the open source visualization tool, around the globe, monitoring everything from beehives to climate change in the Alps. The instantly recognizable dashboards have been spotted everywhere from a NASA launch and Minecraft HQ to Wimbledon and the Tour de France. Grafana Labs also helps more than 3,000 companies — including Bloomberg, JPMorgan Chase, and eBay — manage their observability strategies with the Grafana LGTM Stack, which can be run fully managed with Grafana Cloud or self-managed with the Grafana Enterprise Stack, both featuring scalable metrics (Grafana Mimir), logs (Grafana Loki), and traces (Grafana Tempo).

We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do.

You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity.

The Opportunity

Grafana Labs is seeking an experienced and strategic Practice Manager to lead and drive our professional services engagements. This new role is pivotal in ensuring the success of our customer’s technical implementations and in positioning Grafana’s Professional Services (PS) as a core value to our clients. The Practice Manager will collaborate with our sales teams to help sell and position Professional Services, as well as develop offerings that align with Grafana Labs’ strategic goals. The successful candidate will bring both technical expertise and a strong understanding of customer needs to lead our practice and ensure high-quality service delivery.

What You’ll Be Doing

• Work closely with the sales team to identify, position, and sell professional services engagements that align with customer needs and Grafana Labs’ strategic objectives.
• Assist in the development and delivery of proposals, Statements of Work (SOWs), and pricing strategies that highlight the value of our services.
• Provide expertise to guide customers on the value of Grafana Labs’ professional services, fostering long-term relationships.
• Define and develop service offerings, delivery frameworks, and methodologies to address customer requirements while maximizing the effectiveness of our team.
• Create accompanying sales and marketing material for all PS offerings.
• Gather and act upon feedback to continuously improve service offerings and customer satisfaction.
• Collaborate cross-functionally with product, engineering, marketing, and customer success teams to support customer needs and expand service offerings.
• Track and report on key metrics related to service delivery, financial performance, and customer satisfaction to support business growth.

What Makes You a Great Fit

• Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
• Previous work experience as a Practice Manager, or in a Customer Success role.
• Familiarity with the Observability and Grafana Labs (Open Source software experience considered a plus)
• Experience in building and executing Professional Services offerings.
• Exceptional written/verbal communication and presentation skills

In the UK, the OTE compensation range for this role is £83,000 – £99,600. Actual compensation may vary based on level, experience, and skillset as assessed throughout the interview process. All of our roles include Restricted Stock Units (RSUs), giving every team member ownership in Grafana Labs’ success. We believe in shared outcomes—RSUs help us stay aligned and invested as we scale globally.

• Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process.

Why You’ll Thrive At Grafana Labs

• 100% Remote, Global Culture – As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose.
• Scaling Organization – Tackle meaningful work in a high-growth, ever-evolving environment.
• Transparent Communication – Expect open decision-making and regular company-wide updates.
• Innovation-Driven – Autonomy and support to ship great work and try new things.
• Open Source Roots – Built on community-driven values that shape how we work.
• Empowered Teams – High trust, low ego culture that values outcomes over optics.
• Career Growth Pathways – Defined opportunities to grow and develop your career.
• Approachable Leadership – Transparent execs who are involved, visible, and human.
• Passionate People – Join a team of smart, supportive folks who care deeply about what they do.
• In-Person onboarding – We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it.
• Balance is Key – We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect. *We will comply with local legislation where applicable.

Equal Opportunity Employer: We will recruit, train, compensate and promote regardless of race, religion, color, national origin, gender, disability, age, veteran status, and all the other fascinating characteristics that make us different and unique. We believe that equality and diversity builds a strong organization and we’re working hard to make sure that’s the foundation of our organization as we grow.

Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings.

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