Customer Experience Specialist – Plastics Industry Full Time

The Customer Experience Specialist is responsible for delivering a seamless, reliable, and high‑quality service experience to customers across the Africa and Middle East region. The role supports commercial, logistics, and operational functions by coordinating customer requirements, managing documentation and compliance processes, and ensuring effective communication with regional and global stakeholders. This position requires strong analytical skills, a solid understanding of international logistics, and the ability to collaborate in a multicultural, fast‑paced environment.

Qualifications:

Bachelor’s degree in Business, Supply Chain, International Trade, or a related discipline (preferred; relevant experience may be considered).

Proven experience in customer service, logistics, supply chain, or international trade roles.

Strong knowledge of global logistics workflows, export/import processes, documentation, and customs regulations.

Hands on experience with Letters of Credit and documentary compliance.

Fluent in English, French, and Arabic (mandatory).

Intermediate to advanced proficiency in Microsoft Excel, with solid skills in additional Microsoft Office applications.

Strong communication, problem solving, and organizational skills.

Ability to work independently while effectively collaborating with regional and global teams.

Knowledge of regional regulatory requirements (e.g., PSI, SONCAP, PVOC, SASO, CIQ, etc.

Experience coordinating with inspection agencies and government authorities.

Ability to work effectively across diverse cultures and time zones.

Strong negotiation and conflict‑resolution skills.

High emotional intelligence and customer‑centric mindset.

Experience working with standardized processes, SOPs, and continuous improvement.frameworks (Lean, Kaizen, ISO 9001).

Strong analytical capabilities, including the ability to interpret logistics KPIs, customer trends, and cost drivers.

Experience preparing operational or customer‑service performance reports

Preferred Qualifications:

·  Experience working with ERP systems or logistics management platforms.

·  Familiarity with CargoWise (highly desirable).

·  Experience in industries involving complex international operations, compliance requirements, and high volume documentation.