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Full job description
Customer and Client Support Specialist
Monday to Friday, 09:00AM to 18:00PM
Hybrid – 3 days in the office per week
About Us
Hozah is a tech-led, award-winning company driving change in the parking industry and reimagining urban mobility. Our mission is simple but powerful: to transform parking into a seamless, automated experience, paving the way for smarter, more sustainable cities. With recent recognition as PayTech Company of the Year, a place among Deloitte’s Top 50 Fastest Growing Tech Companies in the UK and significant VC/PE investment.
Who you are:
We’re looking for a multitasking “learn-it-all” personality who can help us with everything from building out processes to helping our drivers. We’re open for you to help shape this role and there’s plenty of opportunity to advance and progress as the company grows.
Role Description:
Hozah is seeking a full-time, on-site Customer Service Specialist to join our team in Croydon. In this role, you will be responsible for handling customer inquiries via email, resolving issues, and ensuring a high standard of service is consistently delivered. You will maintain accurate documentation of all customer interactions and collaborate closely with other departments to address client and customer concerns efficiently.
Duties to include:
- Respond to customer inquiries and support requests via email
- Provide clear, professional, and timely resolutions to customer issues
- Maintain detailed records of customer interactions
- Collaborate with internal teams to resolve complex issues
- Ensure a high level of customer satisfaction through effective communication and follow-up
Essential:
- Proven experience in a customer support or service role (required)
- Excellent written and verbal communication skills
- Strong problem-solving abilities and keen attention to detail
- Ability to manage multiple tasks and priorities in a fast-paced environment
- Proficiency in professional email communication and customer service etiquette
- Ability to work both independently and as part of a team
- Familiarity with Zendesk and Jira is desirable
What’s In It for You
- Competitive salary and benefits tailored to your experience.
- Hybrid working (3 days in office, 2 day WFH).
- Career development opportunities including training, mentorship, and exposure to technical operations.
- Impactful work contributing to a mission that’s reshaping urban mobility.
- Collaborative culture with a friendly team (and two office dogs!).
- Free breakfast, lunch, drinks, and snacks in the office.
- Excellent transport links.
Why Hozah?
At Hozah, you’ll play a pivotal role in a purpose-driven company at the forefront of urban mobility innovation. We foster a culture of collaboration, creativity, and positive impact, where your contributions help shape the future of smarter cities. If you’re looking to make a real difference in transforming the future of mobility (and enjoy two friendly office dogs), we’d love to hear from you. Join us and be part of this exciting journey!
Job Types: Full-time, Permanent
Pay: From £26,500.00 per year
Benefits:
- Discounted or free food
- On-site parking
- Transport links
Application question(s):
- Do you currently have the legal Right to Work in the UK?
- Do you require visa sponsorship now or in the future?
- Can you commute to our Croydon office and work on-site 3 days per week?
- Can you work Monday–Friday, 09:00–18:00?
- Do you have at least 1 year of experience in a customer support/customer service role where you handled written customer queries (email/tickets)?
- A customer is rude/unfair in an email and insists their PCN must be cancelled. What do you do first? (Multiple choice)
A. Reply immediately to calm them down and promise a cancellation
B. Check the facts/policy first (e.g., records/allow list) then respond clearly
C. Escalate straight away without investigating
D. Close the ticket to keep the queue moving
- Please type the following exactly:
“I read carefully. I check facts. I close the loop.”
- Why this role (and 3 days a week in Croydon) — what are you looking for next?
- Which best describes what you want most in your next role?
Work Location: In person