Credit Controller (Fixed Term Contract) Full Time NEW

About Us

TalkTalk Business is one of the UK’s leading B2B technology & managed service providers, offering a full range of business-grade communications products and services, spanning internet access, data, voice and network infrastructure.

For over 30 years, we’ve served businesses of every size – from national retailers to small and medium-sized enterprises – with future-proof, scalable technology and dedicated support. Building on this heritage, we’re focused on providing a comprehensive managed service portfolio, alongside our core connectivity specialisms, giving Enterprise organisations more choice and flexibility as they innovate and grow.

Our mission is simple: to empower UK organisations to exceed their ambitions by delivering trusted service and innovative solutions.

If you are looking to be part of an ambitious team that is constantly evolving and empowered to deliver excellence, we would love to hear from you. Apply today and help us shape the future of business connectivity.

The Role

We’re looking for a proactive and customer‑focused Credit Controller to join our team on a fixed‑term contract for a minimum of 3 months. In this role, you’ll play a key part in maximising revenue and reducing risk by managing a portfolio of customer accounts and ensuring timely, accurate cash collection. Working closely with the Head of Billing, Fraud and Collections, as well as teams across Credit & Risk, Operations, Sales, and external partners, you’ll handle end‑to‑end cash collection for both active and disconnected accounts, while resolving customer disputes effectively and delivering an excellent customer experience.

You’ll use your strong credit control knowledge, analytical mindset, and problem‑solving skills to prioritise workload, drive continuous improvement, and contribute to improved cash flow across the business. This is a fast‑paced, highly collaborative role where you’ll work both independently and as part of a supportive team to exceed financial and quality targets.

Responsibilities

· Own and manage end‑to‑end cash collection for a portfolio of active and disconnected accounts, ensuring timely payment of all invoices.

· Engage with customers, partners, and internal teams daily to resolve billing queries quickly and deliver an exceptional customer experience.

· Use strong credit control knowledge to prioritise workload effectively and maximise cash flow.

· Monitor and manage credit risk, proactively identifying issues and supporting continuous improvement initiatives.

· Ensure compliance with all organisational policies, standards, and Delegation of Authority guidelines.

· Apply analytical thinking to review workloads, challenge inefficiencies, and help drive process improvements across the team.

· Identify and mitigate potential delays or risks, using problem‑solving skills to keep collections on track.

· Collaborate across teams while working independently, consistently meeting or exceeding financial and quality KPIs.

Skills and experience we are looking for

We’re looking for a Credit Controller with solid credit control experience, ideally gained in a fast‑paced environment and preferably within telecommunications. The ideal candidate will:

· Have strong risk‑management and analytical skills, with the ability to review workloads, spot inefficiencies, and support continuous improvement.

· Be confident using Microsoft Office, highly organised, and able to manage their own workload while adapting to changing priorities.

· Communicate clearly and professionally with customers and internal teams.

· Take ownership, share knowledge, and embrace new systems and processes with a proactive, performance‑driven approach.

How you will work

At TalkTalk Business we understand the importance of flexibility and connection in the workplace. That’s why we have adopted a hybrid approach to working. Our way of working is to work 3 out of 5 days in the office (adjusted for colleagues who are part-time) at our HQ in Soapworks, Salford Quays with the remaining days offering the option to work from home. We want to ensure you enjoy the collaboration and connection of the office environment, combined with the convenience of remote working.

Be a part of our story. We’ve created a happy, diverse, inspiring workplace for real people, just like you. If you understand what customers want and are committed to making it happen, be a part of our story.