Contract Customer Service Specialist Full Time

Job Title: Contract – Contact Centre Executives Needed

Location: Hybrid – 1 day a week in the office is mandatory / Manchester / Need to live locally

Full Time: 7am-7pm (7am-3pm, 9am-5pm, 11pm-7pm – changing each week after training)

Days: Monday to Friday (5 days per week) From and End Dates: Start Date to September 2026

Salary: This role pays £26k per annum

Training due to start: 5th May or 18th May for two weeks (Full Time Training / Day One in Manchester office)

The Role

The primary purpose of the Contact Centre Executive is to deliver an exceptional Customer Service experience to all incoming calls. You will be accountable for the following up on all enquires, ultimately growing revenue and securing Back up Care.

Why Bright Horizons?

We’ve been voted Great Place to Work for the last 20 consecutive years, as well as being awarded the newly created Great Place for Wellbeing and Great Place for Women 2023.

Our support functions enable our nurseries to deliver the best possible care and education to over 10,000 children across the UK. Through this support, our nurseries can deliver excellence – with 98% of our 300+ portfolio being rated Good or Outstanding by Ofsted.

We’re on a mission to change the future for children, families, and the people we work with, and are committed to progressive working values like flexibility, work-life balance, and wellbeing.

What You Will Be Doing:

90% of role will be handling high volume inbound calls by telephone

Perform outgoing calls for our Back-Up Care business and outbound calls to prospective parents and suppliers following up on their booking or enquiry.

Educate and inform customers on Bright Horizons’ Back-Up Care, policies, and procedures, and help them to understand any client specific benefit and processes, documentation, and timelines, whilst assessing their care needs.

Maintain a high-level of customer satisfaction.

What We Are Looking For:

• Previous experience working in a high volume call centre / customer services environment
• Experience of working to set KPIs in a busy fast paced environment
• Available to work the shift patterns between 7am-7pm / Monday to Friday
• Work from the office in Manchester one day a week
• Quiet and distraction-free working space
• Good WIFI connection is essential

Please note, due to our sector all roles are subject to a DBS.