Connected Services Project & Support Engineer Full Time

Brigade Electronics Group Plc is a trusted, multi-national, multi-award-winning global market leader developing innovative vehicle safety systems for commercial vehicles and mobile machinery. Our cutting-edge technologies help prevent collisions, protect vulnerable road users, and save lives worldwide.

With operations across the UK, Europe, and North America, and a distribution network spanning over 80 countries, Brigade continues to invest in advanced Connected Services and IoT technologies to improve safety and efficiency across the transport sector. As part of our continued growth, we are seeking a Connected Services Project & Support Engineer to join our team.

This role supports both technical project delivery and operational support as Brigade’s Connected Services offering continues to scale across the UK, USA, Canada, and Europe. You will work collaboratively with engineering, product, IT, and customer-facing teams to deliver, support, and maintain connected fleet solutions, ensuring high levels of performance, reliability, and customer satisfaction.

Key Responsibilities

Technical Support & Issue Resolution

• Provide Level 1–2 support for Connected Services (cloud platforms, telematics devices, SIM tools, integrations).
• Troubleshoot hardware, firmware, connectivity, and platform issues.
• Manage triage workflows and ensure correct case routing.

Project Support & Delivery

• Assist in planning, execution, and monitoring of Connected Services.
• Support rollouts, migrations, onboarding, and testing.
• Maintain documentation (workflows, processes, deployment playbooks).

Systems Administration & Data Handling

• Manage device tools, SIM portals, and subscription databases.
• Maintain accurate usage and regional subscription data.
• Support KPI reporting for Connected Services and Halo.

Cross-Functional Collaboration

• Work with engineering, product, customer service, and regional teams.
• Support coordination between UK & EU teams.
• Provide updates to stakeholders and internal meetings.

Continuous Improvement

• Identify and improve support and operational workflows.
• Share insights with engineering and product teams.

About You

• Strong troubleshooting skills in cloud, IoT, telematics, or connected devices.
• Understanding of networking, SIM connectivity, APIs, and cloud concepts.
• Experience supporting hardware and software in commercial environments.
• Excellent communication skills.
• Highly organised with strong multitasking ability.

Desirable

• Experience with Azure and/or telematics platforms.
• Knowledge of SIM lifecycle management and M2M/IoT connectivity.
• Familiarity with Zendesk, CRM, or Jira.
• Exposure to project delivery or project management.
• Knowledge of Brigade products or similar vehicle safety systems.

Benefits

• Competitive salary + team bonus
• Excellent growth & development opportunities
• Fitness Membership – up to £60/month
• Private Medical Health via Benenden Health + Virtual Medical Care (Help@Hand)
• Employee Assistance Program (EAP) & wellbeing support
• Pension – up to 5% matched
• Eyecare & Glasses Vouchers
• 4x Death in Service cover
• Corporate Charity Day Off
• Annual Flu Jab Voucher
• 25 days holiday, increasing with service

Why Brigade?

Join a company whose technology saves lives and helps make roads safer for everyone. At Brigade, our culture is defined by ACTION — we are Aspirational, Customer Centric, One Team, Innovative, and we Own It, Now. Join a team where creativity, collaboration, and innovation drive real-world impact.