Business Support Lead Level 1 Full Time

Contract Type: Full-Time, Permanent

Closing Date: 28 May 2026

Closing time: 11.59pm

Interview Method: Face to Face, Assessment followed by a Task

Legal Right to Work: Applicants must have existing right to work in the UK, as visa sponsorship is not available for this position.

Use of Artificial Intelligence (AI): Artificial Intelligence can be a useful tool to support your application. However, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action.

This role is subject to –

• 2 References – where possible we require 3 years’ history.
• Qualification – A Level 3 Business Administration qualification or willingness to achieve one within 2 years. DBS (Disclosure and Barring Service) clearance – this post is covered by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (amended in 2013). Appointable candidates will be required to apply for an Standard Disclosure and Barring Service (DBS) check. Information provided by you or the DBS will be dealt with in a confidential manner and in accordance with the DBS Code of Practice which can be viewed here. We have a policy on the Employment of Ex-Offenders and it is available upon request.

At MAES we’re committed to making sure our learners and residents have a high quality education and a safe environment to work and develop to enhance their quality of life.

We are looking to recruit an experienced and enthusiastic individual to join our established team. Reporting to our Area Resource and Partnership Manager. The post holder will be responsible for delivering MAES Business Support Services in collaboration across all our centres and with external partners.  

In addition, we are looking for candidates that have a passion to advocate on behalf of people and the wider communities.  

What Does Our Business Support Team Leader Do

• Lead, manage and motivate the team working collaboratively across our Adult Learning Centres.
• Lead on and be responsible for delivering a range of initiatives which will benefit MAES learners and staff.  
• Be responsible for identifying, delivering and reviewing Adult Learning Centre support services. 
• Build and maintain strong and effective relationships with internal teams and external partners to maximise the impact of joint working and actively promote interagency working throughout Manchester City. 

About Us – MAES Objectives

Connecting to Potential: Enable individuals to build on their strengths and develop the skills and mindset they need to succeed.

Connecting to community: Equip learners with the skills and confidence they need to engage with and contribute to their community.

Connecting to Futures: Empower learners to progress with determination and clarity about their next steps.

Connecting to Employers: Provide employers with access to a skilled and resilient workforce and the opportunity to shape

MAES provision

Manchester Adult Education is a part of MCC, we deliver our services across 8 main sites and we also deliver our services across a large number of Community Venues.  

We provide services for people 19 years and over, we have a wide range of courses such as ESOL, Digital Skills, English, Vocational courses, Maths, STEPS and many more.

The post-holder will work within a team of 2 business support staff and a line manager, working with curriculum teams, other organisations and partner organisations and the public. The role is front line and will be the first port of call for our learners.

For an informal discussion, please contact the hiring manager, Tanique Daley, at 07814 087906 and Tanique.Daley@manchester.co.uk to arrange a convenient time to discuss the role. 

We would love to hear from you if you have experience of: 

• Level 3 Business Administration qualification or willingness to achieve one within 2 years.
• Evidence of and commitment to continual professional and management development.
• Willingness to travel across the city to meet business needs.
• Experience of managing people effectively. 
• Customer focused and a desire to provide services to a high standard.
• Oversee day-to-day running of our Adult Learning Centres.
• Exceptional organisational and time management skills and the ability to appropriately manage multiple tasks and remain calm and professional in a busy environment.
• Experience of managing and leading support/administrative services
• Demonstrates a positive attitude and an excellent customer focused service that contribute to overall great customer services
• Demonstrates effective and clear written and verbal communication skills to a range of people ensuring delivery is professional.
• Shares MAES objectives

We’re the local council for one of the UK’s most vibrant and diverse cities.

Working for Manchester isn’t just a job – it’s an opportunity to contribute to a city that leads change and transforms lives. Whether it’s strengthening communities or driving innovation in public services, you’ll play a vital role in creating opportunities and shaping a brighter future for everyone.

Our Manchester Is Our Vision For a Fairer, Greener, And Healthier City – a Vision Shaped By The People Of Manchester. It Guides Everything We Do At The Council And Is Brought To Life Through The Our Manchester Behaviours

• We take time to listen and understand
• We work together and trust each other
• We show that we value our differences and treat each other fairly
• We ‘own it’ and we’re not afraid to try new things
• We’re proud and passionate about Manchester

Benefits We Offer

• Generous holiday allowance – Enjoy up to 26 days annual leave per year plus bank holidays. Increasing to 31 days after five years of local government service. Want more leave? You can purchase up to two additional weeks.
• A buzzing pension – You’ll be enrolled in the UK’s largest local government pension scheme, with plenty of options to top up your benefits. Includes life cover of three-times your salary as a lump sum.
• Enhanced parental and carers leave – Take advantage of our enhanced family leave options, designed to provide ample time for you to bond with your new born or support your family during critical life events.
• Brilliant perks – Access a range of discounts, from saving on the weekly shop to holidays and days out with MCR+. Plus discounts on phone contracts, cycle to work scheme, free flu jabs and eye tests, and more.
• Learn and grow – We are dedicated to nurturing talent and providing you with the tools to thrive. Take part in a diverse set of learning opportunities, from workshops and training sessions through to apprenticeships and qualifications. All this begins with our comprehensive onboarding process.
• A Good Employment Charter member – We are committed to offering secure, flexible work and embedding fairness into everything we do. We review pay annually, recognize three trade unions, and are constantly working to offer the best possible health and wellbeing support throughout all stages of your working life.
• Up to 3 days volunteering leave – Give back to the community with three days pro-rate of paid volunteering leave, in addition to existing benefits.

Creating an Inclusive Team at Manchester City Council

At Manchester City Council, we’re dedicated to creating a workplace that truly reflects the diversity of the communities we serve. We actively welcome applications from people of all ages and backgrounds, particularly from Black, Asian, and Minority Ethnic communities, Disabled people and young people.

Support During the Process

• Interview Adjustments: Let us know if you need any adjustments to demonstrate your suitability during the interview.
• Accessible Formats: Our ReciteMe tool can be accessed through the “Accessibility tools” button at the top of our careers page. This tool offers features like text-to-speech, translation into multiple languages, and adjustable text size and colour to make our site more accessible for everyone.

Guaranteed Assessment Scheme

Requirements

We guarantee assessments for applicants who meet the minimum shortlisting requirements for the role and identify with at least one of the criteria below:

• Members of the Armed Forces members or veterans
• Current or former care leavers
• Have a disability or long-term condition

When You Join Us

We’re a Disability Confident Employer, Offering

• A workplace adjustment hub which provides specialist support, advice and guidance to ensure you have the adjustments needed to thrive at work.
• Disabled Staff Network, Neurodiversity Staff Network and Mental Health Staff Network that provides a safe inclusive space to share experiences and opportunities to influence council practice.
• A strong commitment to ensuring all information adheres to accessibility standards and that our workplaces are accessible and disability-friendly.

For more information about the role or any adjustments, email jobs@manchester.gov.uk.

What we will need from you if you’re successful

In accordance with Home Office guidance, successful candidates must evidence their right to work in the UK before commencement of employment. This is not a role we consider to be eligible for sponsorship under the Skilled Worker route based on Manchester City Council policy. Candidates are therefore encouraged to consider their own right to work options without the requirement for Manchester City Council sponsorship. 

Pre-Employment Checks

Required

If you are successful in securing a position with us, the pre-employment checks required will depend on the role you’ve applied for. As a guide, these checks may include:

• Proof of Right to Work: You’ll need to provide documentary evidence of your right to work in the UK.
• References: We’ll require references from your current and previous employer(s).
• Disclosure and Barring Service (DBS) Check: A criminal record check may be necessary, depending on the role

These checks are an important part of our commitment to ensuring the safety and security of our workforce and the community we serve.

Other Relevant Information

We want everyone to be able to be themselves at work and give their best. If you need additional support to undertake the duties of the role, we’ll make every effort to source any necessary aids, adaptations or equipment. If, however, any task proves to be unachievable, we will look at redesigning parts of the role.

For more information about the role, please ensure that you read the role profile attached.

Use of Artificial Intelligence (AI)

Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action.

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