Concierge Full Time NEW

Are you a hospitality superstar with a passion for creating unforgettable experiences? Do you thrive in a dynamic, high-visibility environment where every interaction is an opportunity to delight? We’re seeking a Concierge to join our Workplace Experience team and be the face of our client’s innovative brand!

In this pivotal role, you’ll blend high-end hospitality with proactive problem-solving, turning everyday arrivals into moments of delight. If you possess an intuitive understanding of five-star guest experiences and the poise to represent a world-leading brand with confidence and warmth, we want to hear from you!

What You’ll Do

• Be the “one-stop shop” for human interaction, providing a seamless and personalised journey for every guest, both digital and in-person.
• Maintain obsessive attention to detail across the entire building, ensuring the Promenade, external guest spaces, Fitness, and Food areas always meet absolute 5-star benchmarks.
• Anticipate and resolve issues before they arise, from “snagging” guest-facing areas to expertly handling “Ask Me Anything” requests (lost items, local recommendations, bookings).
• Support meeting room bookings, manage digital and physical way finding, and provide “white-glove” support for high-profile events.
• Actively contribute to our safety culture, manage access control, and report any concerns immediately.
• Build Relationships: Foster strong, positive professional relationships with clients, colleagues, and supply partners.
• Actively look for and drive initiatives to enhance local operations and customer experience.

What We’re Looking For

• A proven background in high-end hospitality or corporate front-of-house (e.g., 5-star hotels, luxury retail, or “Big Tech” reception environments) where the “Guest Journey” is paramount.
• Fluency in English (written and spoken), strong interpersonal and communication skills, high IT literacy, and a proactive approach to problem-solving.
• Highly motivated, with excellent initiative, a strong passion for service excellence, and an understanding of customer needs.
• A basic understanding of good health & safety practices and a commitment to our safety culture.

Success In This Role Means

• Ownership of service and a demonstration of proactive behaviours.
• Consistently delivering exceptional customer experiences and excelling in team KPIs.
• A commitment to self-development and continuous service improvement, always putting safety first.
• Embracing change and collaborating closely with your team.

If you’re ready to inspire moments of delight and pursue amazing outcomes every day, apply now and become a vital part of our team!

Why CBRE

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

Applicant AI Use Disclosure

We value human interaction to understand each candidate’s unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.