Complaints and Feedback Advisor Full Time NEW

The Complaints, Feedback and Compliance Team Manager is looking for someone to support the successful delivery of the council’s customer complaints and feedback team to provide a high quality and effective customer service in accordance with relevant legislation and organisational policies and procedures.

The post holder must be able to demonstrate, resilience, drive, and commitment, with the ability to work at pace effectively in a constantly changing and pressured environment as well as an approach to work that is characterised by motivation and energy.

We are looking for an individual who is passionate about improving customer outcomes and fosters good working relations with everyone they meet.

Hybrid working arrangements are available for this role. Each role at CYC is different and your working arrangements will be determined based on the requirements of the role and in collaboration with you and your needs as part of the recruitment process. Your contractual location will be the designated council office for your team.

This post is suitable as a job share opportunity.

As this role is public facing, applicants will need to demonstrate, at interview, their competency to converse and provide advice and guidance to members of the public, in spoken English to CEFR level C2: Can express themselves spontaneously at length with a natural conversational flow, avoiding or backtracking around any difficulty so smoothly that the person with whom they are conversing is hardly aware of it.

Hybrid working arrangements are available for this role. Each role at CYC is different and your working arrangements will be determined based on the requirements of the role and in collaboration with you and your needs as part of the recruitment process. Your contractual location will be the designated council office for your team.

The Council is committed to investing in the talent and wellbeing of our staff and can offer a generous annual leave allowance, access to the Local Government Pension Scheme, comprehensive Health & Wellbeing initiatives and a reward package which recognises your contribution. We can offer flexible working practices, community engagement and volunteer activities and, as part of our commitment to you, promote continuous Learning & Development. In addition we also offer a growing range of discounts, rewards and savings.

For further information or an informal discussion please contact Antony Niebiesniak (Complaints, Feedback and Compliance Team Manager) at antony.niebiesniak@york.gov.uk or on 01904552209.

Closing date: Tuesday 5 May 2026 at 12 midnight

Interview date: Monday 18 May 2026

Internally advertised posts are only open to CYC, WWY and Be Independent employees. Explore and Veritau employees are not eligible to apply for these posts.