Commercial Manager – THG Labs Full Time

We are THG, a global ecommerce group on a mission to be the global online leader in beauty and sports nutrition.

Our portfolio of leading retailers and brands such as LOOKFANTASTIC, Myprotein, ESPA, Perricone MD, and Cult Beauty form our two core businesses: THG Beauty and THG Nutrition.

From Manchester to New York, we’re powered by a team of over 2500 people who work together, lead by example, and think BIG.

With us, you’ll go further, faster. What are you waiting for?

Location: THG Labs, Meridian Business Park, Trowbridge, BA14 0BP

About THG Labs

THG acquired Acheson & Acheson in 2018 to bring full service, product development & manufacturing in-house to supply innovative branded and THG Beauty Brand products to the industry. In 2022 Acheson & Acheson became THG Labs. Capabilities include:

• In-house market knowledge & trends
• End-to-end service from idea generation through to manufacturing and launch
• Technical, commercial and production expertise
• Outstanding customer service

About The Role

Reporting to the Commercial Director, the Commercial Manager is instrumental in progressing product development and brand growth throughout the brand/product life cycle. They are an influential and proactive member of the Company, and work with support from the Directors. The Commercial Manager is responsible for leading, managing and developing an efficient, motivated team. Ensures & oversees that all team members follow and implement correct Company Systems, procedures and processes. Holds competent appraisals in line with Company Policy. Continually challenge and identify improvement possibilities for team and company where appropriate.

As a Commercial Manager you will:

Commercial & Financial Management

• Set financial targets, margins, and budgets, making informed commercial decisions based on supplier negotiations.
• Oversee sales pricing in Sage, customer liabilities, and approvals relating to NPD costing.
• Identify and deliver cost‑saving opportunities and supports contract creation with the Commercial Director.

Customer, Supplier & Cross‑Functional Collaboration

• Manage customer relationships, communicates strategic direction and pricing reviews, and ensures expectations are met.
• Maintain strong relationships with suppliers and manufacturers, and collaborates with Purchasing & Packaging for effective sourcing.
• Lead Post Launch Reviews and other key meetings to ensure smooth cross‑team alignment.

Operational & System Leadership

• Provide direction on business system development, approving Commercial system/reporting requirements and using AI to enhance processes.
• Resolve production issues through cost engineering and supports efficient S&OP processes.

People Leadership

• Oversee recruitment and has final hiring decisions for the Commercial team.
• Develop and trains the Commercial Assistant and models professional behaviour to promote a positive working environment.

Business Growth & Engagement

• Proactively identify business opportunities and needs.
• Communicate positively across teams and contributes to a collaborative, high‑performing Commercial function.

What skills and experience do I need for this role?

• Proven experience in commercial management and product life‑cycle oversight.
• Experience leading and developing teams, including recruitment and performance management.
• Strong background in customer, supplier, and manufacturer relationship management.
• Experience managing financial targets, budgets, and pricing processes (including use of Sage).
• Skilled in cross‑functional collaboration and meeting leadership.
• Competent in system/process improvement and use of AI for continuous improvement.

What’s in it for me?

Career Development

• Access bespoke development programmes that have been designed and developed by our in-house L&D team.
• Continued development through our upskilling programme that is delivered in partnership with an industry-leading training provider.

Enhanced Leave

• 25 days annual leave plus bank holidays.
• Don’t want to work on your birthday? We don’t either! Enjoy your day off on us!
• Enhanced maternity and paternity pay, depending on length of service.
• Up to 10 days compassionate leave.
• Buy back up to 3 days each year.
• Unlock 2 days volunteer leave after 12-months.

Wellbeing Support

• Access face-to-face and virtual appointments with our in-house GP (Manchester Head Office).
• Access our 247 Employee Assistance Programme (EAP) which is provided by Bupa.
• State-of-the-art on-site gym (Manchester Head Office).
• Access to our on-site physio (Manchester Head Office).

Other Perks

• Save up to 12% on the cost of personal tech through our salary sacrifice scheme.
• Up to 50% staff discount on THG brands.
• On-site staff shop (Manchester Head Office).
• Know someone who would be perfect for THG? Refer them and get up to £1000 when they pass their probation.
• Anniversary gifts when you hit 5 and 10 years of service.

THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.

THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.

Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven’t heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG please contact one of our Talent team to discuss further.