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Job description
We are recruiting for a Commercial Assistant, covering our Specialist Métiers within our new Maison, 166 New Bond street.
Introducing our London Maison
Be part of something iconic, Hermès GB is opening a brand-new Maison store at 166 New Bond Street, London, a true statement of Hermès. This flagship location represents everything we stand for; it’s a bold step forward, an iconic space that will set new standards in experience, innovation, and excellence.
In the words of Pierre-Alexis Dumas, Artistic Director – Creation & image, when describing what makes a Maison
“A store we call a Maison Hermès is a store that is on such a scale, in its architecture and surface area, that it perfectly embodies the spirit of the Hermès home, as it originally was. So, a Maison Hermès is an embassy, it’s a whole World, within which you can discover the culture of Hermès, beyond its products.
It is much more than a store.”
We are looking for a team of individuals who will all play a part collectively in crafting a culture, which emulates all that is unique to Hermes, to London and to the Maison. You will contribute to the Maison by bringing ambition, kindness, tenacity and a strong team spirit. You will be open minded, forward thinking, service and people orientated, showing humility and respect for others.
About us
Hermès was founded by Thierry Hermès in Paris in 1837, as a house of master harness making. In 1880, his son transferred the family firm to its now famous address, 24 rue du Faubourg Saint-Honoré, where he expanded into the saddlery business. In 1918, with the advent of the automobile, the founder’s grandson, Émile Hermès, foresaw the changes to come in transportation. He launched a line of fine leather goods and luggage with ‘saddle stitching’. The Hermès style was born and soon extended to include clothing, jewellery, diaries, silk scarves, and other items.
Today, Hermès is active in 16 different sectors including: Leather Goods, Men’s and Women’s Silks, Men’s and Women’s Ready-to-Wear, Perfumes, Watches, Diaries, Hats, Footwear, Gloves and Belts, Enamel, Art of Living, Tableware and Jewellery.
International in scope, Hermès has continued to grow while remaining a family firm with a uniquely creative spirit that blends precision manufacturing with traditional craftsmanship.
Hermès really is a truly wonderful place to work. Close relationships, humility and a thirst for team success make the company’s management style unique. Behind the drive for excellence is a spirit of goodwill in which personal achievement is for the benefit of the group’s progress, and where everyone shows commitment and passion, depth and lightness in all that they do.
Learning and sharing, cultivating one’s curiosity and capacity to be amazed, innovating and never ceasing to push the boundaries of excellence are all crucial aspects of each individual’s development, and make up the company’s principle of continuous learning and passing down of knowledge
Role Mission
This brand-new position is part of the Sales Supporting Team of Hermès GB based at our 166 Maison, Bond Street. As a Commercial assistant supporting the Specialist Metier (Watches and Jewellery and Maison), you will be a key contact for the Maison, ensuring smooth running of the commercial sales administration linked to the activity of the Specialist division, whilst respecting the Hermès spirit of service and quality.
Key Responsibilities
- Working in very close collaboration with the Sales and service and Stock team, support the Sales team in the management of all customer orders for the fashion division.
- Tracking goods through to delivery to the client.
- Collaboration and strong relations with the Retail Merchandising team will also be vital.
- Special attention will be the monitoring of all Runway/Resees orders .
- Provide support to the Sales Teams during VIC appointments.
- Submitting of transfer requests
- Proposing available stock, relative to known stock levels or current sell through rate
- Where possible, support with locating merchandise and retrieving stock in store
- Supporting with shop floor replenishment
- Support Sales team in following up on RDI/CDI’s
- Assist in maintaining visual merchandising standards for the Metier to ensure company expectations.
- Participate in store inventory, cycle counts, and manual counts.
- Works across multiple floors and product category areas to support client and sales team requests.
- Be aware of business performance and support the monitoring of sell through and turnover. Upon request, support with reporting or sharing of relative information, in support of the client experience and/or commercial objective.
- Feedback to be shared with the whole team (sales, product offers etc) on the various reports received from the network
- Support with any client related administrative task, which helps support and alleviates the sales team, so that their time can be dedicated to clients in store
- Ensure a strong awareness of the key clients for the Fashion part of the business, ensuring the continuity of strong relations and no missed opportunity
- Demonstrate flexibility, adaptability and integrity to support the needs of the business and all operational duties as needed.
- Work collaboratively with all other departments, with a primary focus on strong communication, transparency, enhancing the wider team knowledge on the fashion metier, its performance as well as possible opportunities.
- Any other requests at the direction from the Deputy Director – Fashion Metiers
- Supporting daily operations and performance, reviewing running daily target and tracking per métier (e.g. Jewellery, Watches, Art of Living , etc.)
- Supporting on novelty alert by:
- Informing the team of imminent deliveries in advance.
- Ensuring that the training calendar is aligned with launch dates
- Supporting with creating and sharing materials such as product sheets, storytelling content, price lists, and visuals which should be prepared and uploaded to a centralised digital folder before the product launch or delivery
- Ensuring care of the product environment including packaging, warranty cards, GIA certificates, tools (e.g. gloves, tweezers, sizing kits), and replenishment
- Ensuring that all client orders are managed with precision
- Building and maintaining excellent relationships with all stakeholders (clients, the merchandising team, and representatives of each métier)
- Identify flaws in orders and adjust the process whenever needed to support the wider team
- Client reservation or product order follow up
- Prebuy Recommendations, Based on CDI results
- Product performance feedback which may not always be captured on Cegid
* Job responsibilities and functions are not limited to the above. We as Hermès employees must always ensure that all functions of our position are represented with the highest level of professionalism.
Profile
- Proven experience in an administration or sales role within a luxury retail environment
- Strong administration experience and skills, able to work well with numbers and reports
- Experience working with and managing stock and stock related queries
- Client experience skills and able to offer exceptional service when needed
- Strong communication and collaboration skills
- High quality of service and commercial skills
- Able to use initiative and be reactive
- Problem solving skills, solution oriented and able to continuously improve processes
- Analytical skills
- Good command of Microsoft Office, specifically Excel
- Preferable, experience working with Watches and Jewellery or Homewear
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