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We are seeking a dedicated Customer Service Advisor (TLNT1_NI) to join our team in Belfast, Northern Ireland. In this role, you will be the first point of contact for customers, providing exceptional service and support via phone, email, and chat channels.
Responsibilities Include
- Handling customer inquiries, complaints, and requests efficiently and professionally
- Providing accurate information about products, services, and policies
- Documenting interactions and maintaining detailed records
- Identifying opportunities to improve customer experience and resolve issues promptly
- Collaborating with team members to meet and exceed service targets
Skills Needed
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- A positive attitude and resilience under pressure
- Ability to work independently and as part of a team
- Adaptability to changing priorities and technologies
Benefits include competitive salary, comprehensive training, opportunities for career progression, health and wellness programs, and a supportive work environment. Join us to make a real difference in customer satisfaction and develop your professional skills.
