Clinical Admin Officer Full Time

The post holder will play a key role in delivering high-quality administrative support to the Ear, Nose & Throat (ENT). This role is vital in ensuring smooth day-to-day operations within the department, contributing to effective patient care by maintaining accurate records, managing communication channels, and coordinating key aspects of the patient pathway.

Working closely with the Clinical Admin Team Leads and the Patient Pathway Co-ordinator, the successful candidate will be expected to demonstrate excellent customer service skills, attention to detail, and the ability to work efficiently in a fast-paced healthcare environment.

Visa Sponsorship

This position is not eligible for Skilled Worker visa sponsorship. Applicants must already hold the right to work in the UK for the full duration of the contract.

Main duties of the job

• Provide an administrative service to the Department
• To work closely with the Clinical Admin Leads and patient Pathway Coordinator to set daily priorities and targets.
• Answer incoming calls to the department.
• To book appointments for patients.
• Plan and organise our own work schedule with the use of appropriate planning aids, demonstrate good time management and ensure anticipated difficulties in meeting deadlines are promptly reported.
• Obtain and organise information in support of own work activities, maintain confidentiality in accordance with organisation procedures.
• Answer queries in a timely and professional manner.
• Ensure that secure systems are in place for the storage of all resources including computerised information.

Working for our organisation

Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available.

Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too.

We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.

Frimley Health Trust benefits on Vimeo

Detailed Job Description And Main Responsibilities

For a full list of responsibilities and tasks associated with this role, please refer to the job description/person specification attached to this vacancy.

Person specification

Qualifications

Essential criteria

• Good education to GCSE standard or equivalent experience.
• ECDL or equivalent.
• MS Word for Windows.
• NVQ Level 3 Administration or equivalent practical knowledge.

Experience

Essential criteria

• Experience of taking and recording meeting minutes.
• Experience of working within a team environment

Desirable criteria

• Working in the NHS in a hospital/private practice/GP setting.
• Provide general non-clinical advice.

Skills & Knowledge

Essential criteria

• Logical reasoning i.e. providing/receiving routine/sensitive information requiring tact
• Ability to communicate clearly
• Ability to follow clear instructions and feedback to senior staff
• Ability to work with minimal supervision
• Ability to prioritise workload

Desirable criteria

• Understanding of medical terminology
• Knowledge of NHS targets

Frimley Health NHS Foundation Trust (FHFT) is proud of its strong reputation, record of achievement and ambition for the future. We serve a population of over 900,000 people across Berkshire, Hampshire, Surrey and South Buckinghamshire, and remain committed to improving the health and wellbeing of our communities.

Our new organisational strategy – FHFT 2030 – sets out our ambition to be the best place to receive care and the best place to work in the NHS. Underpinned by our Trust values – Committed to Excellence, Working Together, Facing the Future, and being a modern, compassionate, Healthcare Organisation – we are creating a culture where our people can thrive and patients always come first.

We continue to invest heavily in our services and facilities. This includes the development of a new hospital at Frimley Park, major expansion of diagnostics and inpatient capacity, and the continued transformation of services across our sites. We have already delivered a brand-new £100m state-of-the-art Heatherwood Hospital, a £49m Emergency Assessment Centre at Wexham Park, and a £10m upgrade to maternity services.

We are also committed to sustainability and the NHS Net Zero ambition. Our new hospital and estate developments are being designed to be environmentally responsible, energy efficient, and future-proofed, featuring on-site renewables energy and intelligent energy systems. Through our green plan, we are embedding sustainable practices across all areas of care and operations, ensuring we reduce our environmental impact while improving population health and wellbeing. Our staff are key to helps us deliver on our ambition and to ensure sustainability is a core component of care delivery and our operations.

Alongside estates’ investments, we are embedding a strong focus on digital innovation and quality improvement. Our electronic patient record (Epic), launched in 2024, is already enabling safer, more connected, and more effective care for patients, while giving staff the tools they need to do their best work. Our electronic patient record also supports safe and effective digitised care pathways, savings time and carbon, whilst delivering excellent quality of care.

Everything we do is guided by our values, shaping how we care for patients, support colleagues, and build a sustainable future for healthcare together.

Apply online now